Join Xurrent, a dynamic and innovative company that is reshaping the landscape of IT Service Management (ITSM). At Xurrent, we believe in the power of transformation, not just in the solutions we provide to our clients, but also in the careers of our team members. As a leader in the industry, we are on a mission to attract the best talent, those who are driven by curiosity, innovation, and a passion for making a real impact. Our platform is revolutionizing the way organizations manage their service relationships, and we are looking for dedicated individuals who are ready to join us in this journey of transformation.
If you're eager to be part of a forward-thinking company that thrives on community, engaging work, and grit, Xurrent is the place for you. We don't just offer jobs; we offer transformative career experiences. Our culture is built on empowerment, and we provide the resources and support needed for our team members to excel, innovate, and drive change. Join us at Xurrent and be part of a team that is shaping the future of ITSM while propelling your own career to new heights.
Overview: The Systems Administrator / Engineer will be responsible for supporting Xurrent’s high touch internal IT experience including user onboarding, timely resolution of technology-related issues, and implementation and configuration of tools. This role requires excellent problem solving, a strong ability to operate independently, and excellent stakeholder communication.
Responsibilities:
End-User Support & Onboarding
- Provide high-quality IT onboarding experience for all new staff members to ensure maintenance of company compliance and security standards
- Provide knowledgeable and friendly IT support for all Xurrent staff members including troubleshooting hardware and software issues
Systems & Tool Administration
- Purchase, track, and manage Xurrent owned and issued hardware and accessories for all staff members
- Act as the primary administrator for all centrally managed company software. Maintain process for system administration, adoption, and renewals
- Support and configure automated deployment and maintenance of Apple Macbooks, and printer hardware in the offices and remotely deploy and maintain network hardware in the offices
Infrastructure & Security
- Maintain and secure Google Workspace, monitor usage and health of global technology infrastructure, contribute to system documentation and the preparation of basic user training materials
- Act as the technical liaison when implementing IT projects
- Partner with Compliance and Security Management on security requirements
- Research information security standards
- Conduct system security analyses and risk assessments
Requirements:
- Prior experience in a support function for a global company with a hybrid working arrangement is required.
- Demonstrated experience with deploying/collecting laptops and other hardware at a global scale for supporting a hybrid work environment is essential
- Demonstrated experience operating change management and access control processes
- Experience in end user computing device installation, configuration, and troubleshooting (Mac)
- Experience with identity provisioning through SAML and SCIM with Okta
- Knowledge of Google Workspace and Apple hardware and software deployment
- Strong understanding of networking technology, network access and network administration
Statement of Equal Opportunity
Xurrent is an equal opportunity employer. We’re committed to creating an inclusive environment for all our employees, where different backgrounds and perspectives are valued and encouraged - regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or on the basis of any protected group status under any applicable law.
