Help Desk Specialist Specialist
One of IDR’s largest clients is looking for a Help Desk Specialist to join their growing team in the Atlanta, GA area!
Responsibilities of the Help Desk Specialist:
- Acts as the primary escalation point for incoming technical issues and support requests
- Manages and delegates projects and tasks to team members as needed
- Collaborates with business units to advise on and support system enhancements and modifications
- Provides technical support for systems, networking, telephony, audio/visual equipment, software (Windows 10, Microsoft Office, browsers), and hardware
- Delivers user support via phone, in-person, and remote tools, ensuring timely and courteous issue resolution
Qualifications for the Help Desk Specialist:
- 4+ years of hands-on experience in IT technical support roles
- Extensive experience installing, configuring, and maintaining network infrastructure, including servers, Windows/Mac workstations, switches, routers, cabling, and VoIP systems
- Strong expertise with Windows 10, MS Office 365, Active Directory, SCCM, Group Policy Objects (GPOs), enterprise antivirus solutions, helpdesk ticketing systems, and Azure
- Proficient in imaging laptops (Windows 20H2/21H2), managing Microsoft Office 2010, Cisco networking, and other authorized desktop applications
- Solid knowledge of mobile device management for iOS and Android, enterprise encryption, and Windows device management via Active Directory
What’s in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization
- Close-knit and team-oriented culture
Why IDR?
- 20+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated’s Best of Staffing® Client and Talent Award winner 10 years in a row
