As Slip Robotics' first dedicated IT hire, you will be responsible for establishing and scaling our IT operations. Initially, you will operate as an individual contributor, providing hands-on support while strategically developing our IT infrastructure and processes to support rapid growth. This role requires technical competence, initiative, excellent organizational skills, and comfort operating in a startup environment.
Key Responsibilities
Equipment & Hardware Management:
- Procure, configure, and maintain IT equipment (laptops, monitors, peripherals)
- Oversee equipment lifecycle management including onboarding, tracking, wiping, and reissuing devices
- Manage inventory of spare hardware (keyboards, mice, monitors)
Technical Support & Troubleshooting:
- Provide timely IT support for Windows, GSuite, Power BI, hardware, and software-related issues
- Support production stations and engineering teams with specialized hardware/software needs
Network & Infrastructure:
- Maintain and optimize Wi-Fi and on-premise network performance (Ubiquiti Unifi)
- Configure and manage ISP coordination, VLANs, firewall rules, VPNs, and network security
- Ensure reliable AV connectivity in conference rooms and production areas
Access & Credential Management:
- Manage user access to critical software and systems (GitHub, Jira, AWS, etc.)
- Oversee access control matrix, enforcing security and compliance standards
- Conduct quarterly access reviews, ensuring audit readiness
Compliance & Security:
- Maintain IT compliance standards (device encryption, software licenses, documentation for auditors)
- Implement password management and Mobile Device Management (MDM) solutions
- Support vendor security evaluations and compliance audits
Strategic Development:
- Develop streamlined processes for device provisioning, onboarding, and offboarding
- Create and implement IT-related training for staff
- Potential transition from GSuite to Microsoft 365
Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience
- 5+ years of progressive IT experience, ideally including roles in startups or growth-oriented environments
- Strong knowledge of network administration, including VPN, firewall, and VLAN management (experience with Ubiquiti Unifi preferred)
- Hands-on experience managing Windows environments, GSuite administration, hardware lifecycle management, and troubleshooting
- Experience with credential management, compliance practices, and access control processes
- Strong problem-solving, communication, and organizational skills
- Comfortable balancing tactical execution with strategic thinking
Ideal Candidate Profile
- Highly adaptable and proactive, comfortable working autonomously
- Thrives in startup environments; capable of rapidly building infrastructure from scratch
- Excellent interpersonal skills, comfortable interacting with all organizational levels
- Results-driven, resourceful, and committed to continuous improvement
Benefits
- Be a part of a passionate and innovative team
- Work on groundbreaking technology in robotics and automation
- Opportunity to shape the future of logistics and freight industries
- Competitive compensation and equity options
- Comprehensive benefits package
- Unlimited PTO
