Job Type
Full-time
Description
Field Operations ManagerDepartment: NITROcrete ; Field Operations
Reports: Derek Landry
POSITION SUMMARYThis position is responsible for overseeing and supporting all field operational activities related to NITROcrete systems. The Field Operations Manager will oversee the regional field service managers, ensuring that projects stay on task and systems are adequately supported. Responsibilities include working in a team environment to help support new customer installations, oversee system repairs & maintenance, managing operations schedules, and assisting in all customer support activities.
ESSENTIAL DUTIES & RESPONSIBILITIES An employee must be able to perform the essential duties and responsibilities with or without reasonable accommodations. Other duties may be assigned.
• Act as a liaison between internal teams to ensure customer needs are being met, coordinating between the Commercial, Technical Support, and Supply Chain teams
• Coordinate internal resources and third-party contractors to execute field projects, maintain systems and provide customer support
• Assist in preparing and maintaining project management tools
• Maintain comprehensive field operations schedule, establishing priorities and delegating resources
• Oversee the day-to-day activities of all Field Service Mangers, ensuring that task objectives are defined and that work is performed effectively and efficiently
• Utilize system monitoring tools and field personnel to provide customer support during critical jobs
• Provide technical support duties and supervision during the busy season, ensuring active systems are being monitored and the root cause of technical and/or mechanical issues are identified
• Assist in developing and overseeing routine maintenance schedules nitrogen storage tanks and NAT system components
• Ensure service tickets are promptly created and assigned to the proper owners
• Coordinate the movement of assets in the field, including storage tanks, and NITROcrete equipment
• Maintain all assets, ensuring key assets are properly tracked and routine maintenance and inspections take place
• Manage and maintain field inventory, ensuring spare parts and materials are readily available and service trucks are kept stocked
• Coordinate with Supply Chain to ensure that the correct parts and materials are delivered to sites for field projects and tasks
• Assist in managing bill of materials and design improvements for NITROcrete system components
• Provide training to field personnel related to system operation and calibration as needed
• Assist with projects and customer support activity in the field as needed
• Oversee training and development of field employees
SUPERVISORY RESPONSIBILITIESDirectly and indirectly supervises up to 5 employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
MINIMUM QUALIFICATIONSSkills & Abilities• Excellent organizational skills and strong attention to detail
• Ability to manage multiple tasks and projects simultaneously
• Strong verbal and written communication skills
• Excellent project management skills
• Ability to work in a fast-paced environment
• Strong supervisory and leadership skills
• Excellent analytical and problem-solving skills
• Ability to periodically travel, up to 30% of the time
Education and Experience• Bachelor's degree (B. A.) from four-year college or university. Engineering, construction management or business management degrees preferred
• A minimum of 10 years in an operational management role
• Experience in the ready mix or construction industries preferred
• Previous supervisory experience required
LanguageAbility to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write speeches and articles using original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.
MathematicalAbility to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
ReasoningAbility to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Computer SkillsMS Office Software
Internet Software
Order Processing Systems
Project Management Software
Manufacturing Software
Contact Management Systems
Other:
Certificates, Licenses, Registrations (if applicable)• None required
PHYSICAL DEMANDS:- Stand
- Walk
- Sit
- Use hands to finger, handle, or feel
- Reach with hands and arms
- Climb or balance
- Stoop, kneel, crouch, or crawl
- Talk or hear
- Taste or smell
Ability to Lift/Push/Pull:Up to 10 pounds
Up to 25 pounds
Up to 50 pounds
Up to 100 pounds
More than 100 pounds
Vision Requirements:
Close vision (clear vision at 20 inches or less)
Distance vision (clear vision at 20 feet or more)
Color vision (ability to identify and distinguish colors)
Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)
Depth perception (three-dimensional vision, ability to judge distances and spatial relationships)
Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
WORK ENVIRONMENT:
- Wet or humid conditions (non-weather)
- Work near moving mechanical parts
- Work in high, precarious places
- Fumes or airborne particles
- Toxic or caustic chemicals
- Outdoor weather conditions
- Extreme cold (non-weather)
- Extreme heat (non-weather)
- Risk of electrical shock
- Work with explosives
- Risk of radiation
- Vibration
Noise Level:
Moderate noise (examples: business office with computers and printers, light traffic
Salary Description
$105,000 - $115,000
