Location:Reston, VA
Salary Range:Competitive and commensurate with experience
IntroductionJoin our dynamic team as an IT Engineer III, where you will play a crucial role in providing technical support and ensuring the seamless operation of our Windows environments. This is an exciting opportunity to work in a collaborative and innovative environment, contributing to the success of our organization.
Required Skills & Qualifications - Applicants must be able to work directly for Artech on W2
- 3 years of experience in a Windows desktop engineering or support role
- Proficiency in Windows 10 and Windows 11 troubleshooting and support
- Hands-on experience with MDM platforms such as Omnissa Workspace ONE
- Experience with CSP, SyncML, WNS, OMA-DM, Windows OS in-place upgrades, Windows Update for Business, or other endpoint management processes
- Familiarity with Group Policy and CSP-based configuration management
- Understanding of Windows Autopilot, Azure AD Join, and hybrid environments
- Basic scripting knowledge (PowerShell preferred) for automation and reporting
- Strong analytical and problem-solving skills
- Strong knowledge of ITIL Foundation. Understanding of service lifecycle, service strategy, and continual service improvement
- Excellent communication and documentation abilities
Preferred Skills & Qualifications - Experience in a similar role within a fast-paced environment
- Additional certifications related to Windows and MDM solutions
- Experience with other operating systems and environments
Day-to-Day Responsibilities - Provide Tier 2/3 support for Windows 10/11 physical and virtual environments
- Assist in the deployment, configuration, and management of MDM solutions (Workspace ONE)
- Monitor system performance, compliance, and logging/monitoring
- Collaborate with security and compliance teams to ensure endpoint protection and policy enforcement
- Maintain documentation for system configurations, procedures, and troubleshooting guides
- Implement and troubleshoot Group Policy Objects (GPOs) and CSP configurations
- Perform root cause analysis and resolve complex OS and application issues
- Support endpoint provisioning and testing
- Participate in patch management, OS upgrades, and feature update rollouts
Company Benefits & Culture - Inclusive and diverse work environment
- Opportunities for professional growth and development
- Comprehensive benefits package
For immediate consideration please click APPLY
