Job DescriptionThe world's leading organizations and global players choose Proskauer to represent them when they need it the most. With 800+ lawyers in key financial centers around the world, we are known for our pragmatic and business-savvy approach.
Proskauer is the place to turn when a matter is complex, innovative, and game-changing. We work seamlessly across practices, industries and jurisdictions with asset managers, private equity and venture capital firms, Fortune 500 and FTSE companies, major sports leagues, entertainment industry legends and other industry-redefining companies.
Job Summary:The Center of Excellence (CoE) Manager (US) is responsible for overseeing the day-to-day operations of post-implementation support and leading strategic initiatives that improve organizational effectiveness in the US offices. This role is pivotal in driving user adoption, enhancing the user experience, resolving technical and process issues, and delivering measurable improvements in operational efficiency and financial performance. The Manager will collaborate closely with legal and business stakeholders, cross-functional teams, and senior leadership to ensure that technology and process improvements deliver long-term value.
ResponsibilitiesStrategic Planning & Execution: - Oversee post-implementation support operations to ensure that newly deployed technologies and process changes are successfully adopted and fully integrated.
- Drive user adoption and engagement by implementing feedback mechanisms, usage tracking, and targeted enablement strategies to increase satisfaction and productivity.
- Troubleshoot and triage user-reported issues and customization requests, managing resolution workflows and escalating to business-as-usual (BAU) teams or vendors as needed.
- Lead cross-functional initiatives across Practice Groups, Departments, and the broader Firm to improve people, processes, and technology in support of strategic objectives.
- Conduct post-implementation reviews and collaborate with Portfolio Owners to assess return on investment and ensure continued alignment with business needs.
- Define and track key performance indicators to measure the effectiveness of implemented technologies, process improvements, and user adoption efforts.
- Execute change readiness strategies to prepare stakeholders.
- Ensure alignment with Portfolio Owners with Firm priorities to facilitate effective decision-making across initiatives.
- Collaborate closely with teams across Innovation, Practice Management, Legal Project Management, Pricing, and IT to ensure coordinated execution and shared accountability.
- Engage proactively with legal and business stakeholders to surface opportunities for improvement and scale successful solutions across the organization.
- Support organizational change efforts through stakeholder engagement, communications planning, and risk mitigation.
- Report to the Director of the Center of Excellence and provide ongoing insight into initiative progress, technology effectiveness, and opportunities for improvement.
- Facilitate executive-level reporting and communications, presenting progress, risks, opportunities, and ROI outcomes to key stakeholders and leadership teams.
Qualifications - Previous experience with legal technology, working at a law firm or legal technology vendor preferred.
- Proven experience in project management, including the use of tracking tools and structured methodologies.
- Strong background in post-implementation support, user adoption, and change management within a professional services or enterprise environment.
- Demonstrated success in leading cross-functional initiatives focused on improving efficiency, user experience, and bottom-line performance.
- Ability to build and maintain strong, professional relationships with legal and business stakeholders.
- Familiarity with financial metrics and experience executing strategies to improve organizational performance.
- Strong communication, collaboration, and problem-solving skills, with a proactive and analytical approach to challenges.
- Experience working with innovation or transformation teams and aligning business needs with technology investments.
This position will require physical presence in Proskauer's offices on a regular basis (at least 3x per week, or more, if it becomes the policy of the Firm or as business needs require). The anticipated compensation for this position is $150,000 - $180,000. The actual salary offered will be based on a number of factors including but not limited to the qualifications of the applicant, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job.
Proskauer is committed to providing a work environment that includes equal opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.
