Join Southern Shade Tree Co, a leading full-service landscaping and tree service provider with over 50 years of experience in exceeding client expectations in the Carolinas. We are seeking a motivated and detail-oriented Customer Service Representative to join our team. This office-based position involves answering emails, providing exceptional customer service, and entering information into Buildertrend. The ideal candidate will have excellent communication skills, be highly organized, and thrive in a fast-paced environment.
Key Responsibilities:
- Respond to customer inquiries and concerns via email in a professional and timely manner.
- Enter project-related information into Buildertrend accurately and efficiently.
- Communicate with clients to resolve issues, provide updates, and ensure satisfaction.
- Assist in the management and tracking of customer accounts and project status.
- Collaborate with other team members to ensure the smooth processing of customer requests and project updates.
- Maintain a positive and helpful attitude when dealing with customer inquiries.
- Ensure that all data entered into Buildertrend is accurate and up-to-date.
Required Skills & Qualifications:
- Previous customer service experience preferred.
- Strong written communication skills and the ability to articulate information clearly.
- Proficiency with Buildertrend or similar software is a plus.
- Ability to work independently and as part of a team.
- Excellent attention to detail and organizational skills.
- Ability to manage multiple tasks simultaneously and prioritize effectively.
- Basic knowledge of office software (e.g., Microsoft Office, Google Workspace).
- Strong problem-solving skills and the ability to handle challenging situations with professionalism.
We offer competitive pay and great benefits!Apply now in 2 minutes!
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