At Zotec Partners, our People make it happen.

Transforming the healthcare industry isn’t easy. But when you build a team like the one we have, that goal can become a reality. Our accomplishments can’t happen without our extraordinary people – the men and women across the country who make up our diverse Zotec family and help make this company a best place to work.

Over 25 years ago, we started Zotec with a clear vision, to partner with physicians to simplify the business of healthcare. Today we are more than 900 employees strong and we continue to use our incredible talent and energy to bring that vision to life. We are a team of Innovators, Collaborators and Doers.

We are seeking a seasoned IT Support Specialist to join our Corporate Headquarters team in Carmel, IN.

This role serves as the first line of technical support for Zotec’s Corporate Executives, Vice Presidents, Directors, Product Development teams, and High-Volume Print Operations. The ideal candidate is technically skilled, highly professional, confident in executive-facing environments, and committed to delivering exceptional service.

What You’ll Do:

Provide white-glove, desk-side, remote, and virtual technical support to internal employees, including senior leadership
Serve as the primary on-site IT resource for Corporate Headquarters
Perform hands-on hardware deployments, upgrades, and troubleshooting
Support Windows and MAC systems, mobile devices (iOS and Android), and related peripherals
Maintain and support video conferencing systems, display walls, multifunction printers, and conference room technology
Ensure executive offices, conference rooms, and collaborative spaces are fully operational each day
Assist with cubicle and workspace setup for visiting or traveling employees
Manage and update IT asset inventory and participate in equipment lifecycle management, including decommissioning and disposal
Meet established Service Level Agreements (SLAs) for ticket resolution
Participating in the IT Support on-call rotation
Perform additional duties as assigned

What You’ll Bring to Zotec:

3–5 years of experience in a professional IT support environment, preferably supporting senior leadership
Strong communication skills with the ability to interact confidently and professionally with executives and cross-functional teams
Excellent analytical and problem-solving skills with high attention to detail
Experience supporting Microsoft Windows, macOS, iOS, and Android environments
Hands-on experience with printers, PaperCut, scanners, conferencing systems, and wall display technologies
Experience setting up and configuring conference rooms and workspace environments
Proficiency with Outlook, Microsoft Teams, Microsoft Office Suite, Zoom, ClickUp, and Citrix is preferred
Experience with device imaging and management tools such as Microsoft Intune and JAMF is a plus
A Bachelor’s degree in Computer Science or related field preferred but not required

Zotec Partners

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Senior IT Support Specialist