Mortgage & Equity Systems Support Analyst

Overtime: Overtime will be available based on business needs
Contract Length: 6 months ( with possible extensions )
Location : Remote and Onsite thrice a week - Vienna, VA

Compensation*

Rate : $22/hr on W2

*This is the targeted compensation range for this role per hour. Please note that this range is provided as a guideline and the final offer will be based on several factors, including but not limited to, skillset and competencies, level of experience, education, certifications, and location.

Benefits

We offer a comprehensive benefits package including medical, dental, vision, and disability insurance; 401(k)

As a business support specialist the goal is to support our business partners with knowledge of the mortgage/equity process from start to finish. The role requires a strong understanding of how real estate lending systems function and work together along with being familiar with the home buying process, refinancing process, and equity process. Applicant must have strong communication skills, writing skills and troubleshooting skills. Basic SQL queries are used and sometimes require updates, applicant will need to be familiar with SQL. The role will entail troubleshooting complex tickets related to mortgage and equity. Expected to be able to understand the mortgage/equity system issue at hand and successfully troubleshoot. Collaborate with various other teams, vendors, internal team members, and leadership. During system outages or degradations BSS must collaborate with production team members to ensure systems are stabilized and provide a root cause analysis for the incident that occurred while also sending mass communications to the business to keep our partners informed. The job requires weekends and off hours on a rotation schedule for Saturday coverage and weekend system validations.

Qualifications:

Ability to work independently and in a team environment.
Entry level knowledge of real estate systems and processes
Advanced research, analytical, and problem-solving skills
Advanced skill applying research and interpretation of findings to respond to requests for information
Advanced skill exercising initiative and using good judgment to make sound decisions
Advanced skill following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations.
Advanced skill navigating multiple screens and PC applications and adapting to new technologies
Advanced verbal and written communication skills

Responsibilities:

To receive escalated, moderately complex and/or urgent inquiries related to member accounts, General Ledger accounts, or systems, policies, and procedures
To research and respond to branch and member impacting escalated situations, moderately complex account errors, and system issues under supervision
To assist with comprehensive testing and implementation of enhancements to existing software, and of new systems
Analyze, research, and resolve problems and discrepancies related to member accounts/loans
Ensure software/systems meet regulatory and procedural requirements
Develop and recommend enhancements to improve operational processes and procedures
Identify and detect errors/omissions; resolve or arrange for the resolution
Involved in cross-organizational task groups concerning new automated systems, products and/or services
Perform research for process improvements
Recommend corrective action when discrepancies occur
Test and implement software and/or processes
Work with other business units to resolve systems and equipment issues
Perform other duties as assigned
The number of days reporting onsite will ultimately be determined by the employee's leadership and business unit needs

"We are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable federal, state, or local law."

Pay: $22.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Vision insurance

Work Location: Hybrid remote in Vienna, VA 22180

Zillion Technologies

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Mortgage/Equity Systems Support Analyst