Job Description Job Description Technology should make work easier-not more frustrating. At Zilli Hospitality Group, technology supports everything from weddings and corporate events to catering operations and our corporate office. We're looking for someone who enjoys solving problems, helping people, and making technology work seamlessly behind the scenes. As our IT Coordinator / Systems Manager, you'll be the go-to technology resource for employees while partnering with our Managed Service Provider to keep systems running smoothly across multiple venues and office locations. One day you might be setting up new employee laptops, troubleshooting Microsoft 365, or helping improve our catering software. The next, you'll coordinate a network upgrade or support technology for one of Milwaukee's premier event venues. This is an ideal opportunity for someone who enjoys being hands-on, building relationships, and making a meaningful impact across an organization. You'll be responsible for:

Providing day-to-day technology support for employees
Managing user accounts, hardware, and software
Serving as the internal owner of our Fusion catering software
Partnering with our Managed Service Provider to resolve issues and improve service
Supporting Microsoft 365 and business applications
Coordinating technology projects across multiple venues
Training employees on technology tools and best practices
Helping maintain a secure, reliable technology environment

We're looking for someone with:

5 years of IT support or systems administration experience
Strong Microsoft 365 knowledge
Excellent troubleshooting and customer service skills
Experience working with vendors or managed IT providers
Strong organization and communication skills
A proactive, solutions-oriented mindset

Why Zilli Hospitality Group? For nearly 60 years, Zilli Hospitality Group has been creating exceptional experiences through catering, weddings, corporate events, and exclusive venues throughout southeastern Wisconsin. Technology plays a vital role in helping our teams deliver those experiences, and this position offers the opportunity to make a meaningful impact across every part of the organization. We are committed to providing an inclusive and supportive work environment for our employees. Zilli Hospitality Group is an equal opportunity employer and welcomes applicants from all backgrounds and experiences.

Zilli Hospitality Group

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IT Coordinator & Systems Manager