Founded in 2009, Zest AI has been pioneering innovative AI technology with a mission to expand credit access to create opportunities for more Americans to pursue their financial goals. Zest AI is transforming the $17 trillion US consumer credit market by delivering AI technology that helps lenders identify creditworthy borrowers overlooked by traditional methods, while leveling the playing field so financial institutions of all sizes can harness AI to provide better lending experiences.

With over 50 issued and pending patents across automation, accuracy, performance, and model explainability, Zest AI is a leader in financial technology, providing financial institutions with AI tools that create a more resilient US financial system and a stronger U.S. economy. With over 600 active AI models, financial institutions rely on Zest AI's comprehensive suite of solutions spanning marketing, underwriting, fraud detection, lending intelligence, and more to make smarter lending decisions while improving profitability. This US-based technology as a service company is headquartered in Los Angeles, California.

About the Role:

We are seeking an experienced IT Operations Specialistto oversee and enhance our IT infrastructure and operations. The ideal candidate will have a strong background in system administration, hardware maintenance, and end-user support, ensuring seamless integration and optimal performance across our technology stack.

You will partner closely with the IT Manager to execute on key IT initiatives, deliver operational excellence, and the Security Engineer for a compliant, security-centered and efficiency-driven approach to how we deliver technology across the company.

This is a hybrid position requiring regular on-site presence in our Burbank office to support in-office systems, equipment and employee needs.

Key Responsibilities:

Infrastructure Management: Administer and maintain on-premises servers, networks, and related systems to ensure high availability and performance. Implement and manage monitoring tools to proactively identify and resolve issues.
End-User Support and Service Management: Provide end-user support, including onboarding new hires & offboarding (including contractors), managing IT support requests, and ensuring efficient incident resolution. Utilize IT service management platforms (e.g., Jira Service Desk, ZenDesk) for issue tracking and workflow automation. Provide in-person support during peak days and special events. Support office technology such as conference room systems, printers, networks and security devices. Troubleshoot connectivity or performance issues, escalating when needed.
System Administration: Oversee Identity Providers including OneLogin and Microsoft Azure Active Directory.Manage user accounts, and ensure system security and compliance. Administer productivity suites such as Google Workspace and Microsoft 365.
Tool Utilization: Employ endpoint management solutions (e.g., JAMF for macOS, MalwareBytes for Windows). Manage security tools (e.g., MalwareBytes, LastPass, 1Password) to ensure endpoint protection and secure credential storage.
Asset Management: Oversee IT asset lifecycle, including procurement, deployment, and decommissioning of hardware and software.
Knowledge Base Development and Maintenance: Commitment to maintaining and expanding our IT knowledge base with company facing guides and instructional documents.

Qualifications:

3-5 years of experience in IT Operations or a similar role (IT Technician, IT Infrastructure, DevOps or similar)
Proficiency in system administration, networking, and IT support tools including JIRA.
Experience with Endpoint Management tools such as JAMF, MalwareBytes, Threatdown
Excellent problem-solving abilities and attention to detail.
Strong communication skills and the ability to work collaboratively in a team environment with a high degree of professionalism and customer-centricity
Ability to manage competing priorities in a fast-paced environment with follow through and communication effectively to technical and non-technical stakeholders.
Experience with onboarding/offboarding processes in cloud-first environments (Google Workspace, Microsoft Office 365, etc.) preferred
Self-starter with curiosity to learn and improve processes.

Bonus Skills:

CompTIA Network+
JAMF Certified Administrator
Google Workspace Administration and policy development
AWS IAM Identity Center SSO administration

Perks and benefits:

All Zestys experience:

The opportunity to join a mission-focused company
People – the best part of Zest
Robust medical, dental and vision insurance plans
Annual bonus plan participation
401(k) with generous match
Employee Awards and Recognition
11 company holidays
Winter break (office closed between Christmas and New Year's Day)
Unlimited vacation time
Employee Resource Groups
Generous family leave policy (12 week maternity leave / 6 week paternity leave)
Phone, internet, wellness, and professional development allowances
Employee gatherings, including Town Hall meetings

Additionally, our Burbank, CA area, hybrid model Zestys enjoy:

Beautiful, modern, dog-friendly office with lounge areas, video games, and gigantic jigsaw puzzles
Daily catered lunches from LA’s best restaurants and a fully stocked kitchen
Complimentary manicures, pedicures, and mindfulness sessions
Company happy hours, social events, outings, and much more!

About Zest AI:

Creating a diverse and inclusive culture where all are welcomed, valued, and empowered to achieve our full potential is important to who we are and where we’re headed in the future. We know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together. Zest is committed to diversity, equity, and inclusion and encourages professionals from underrepresented groups in technology and financial services to apply.

Our core values are Communication, Collaboration, Bias for Action, Client-centricity, and Heart. Learn more at Zest.ai, follow us on LinkedIn (linkedin.com/company/zest-ai/) or Twitter @Zest_AI, or check out our Insights blog (https://www.zest.ai/cms/insights).

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Information Technology Operations Specialist