Parker and Sons is seeking an IT Support Specialist to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our IT Specialists support and troubleshoot day-to-day technology issues of our users, including but not limited to desktop applications, mobile applications, computer hardware, networks, and phone system issues. You will also be on a team that is responsible for the onboarding of new employees within these IT Systems.

What’s In It For Me?

Market Value Compensation $23 - $35/hr (DOE)
Robust PTO Plan
Health, Vision and Dental plans for you and your family to choose from
401K Retirement Plan with company match up
Life Insurance, Short-Term and Long-Term Disability
Special Program Options FSA, EAP, Legal Services, and Identity Theft
Continuous Training for your Professional Development
Working in a dynamic, collaborative, and fun environment

What Will I Do?

Act as the initial point of contact for all computer and system related concerns from field technicians and office employees.
Manage ServiceTitan and various Microsoft environments.
On/offboarding of employee accounts and hardware deployment.
Install and configure software on computers and mobile Apple devices.
Maintain and create IT documentation such as inventory and standard operating procedures.
Troubleshoot and diagnose hardware problems and coordinate resolution with outside vendors, as necessary.
Act as liaison between company and corporate Tier 3 IT to resolve technical issues related to network interruptions, infrastructure, and projects.
Assist with other duties and projects as needed.

Do I have What it Takes?

- 2-4 years+ of IT support experience or associates degree in a technology field focused on end user devices and software.
- People skills are critical! Our staff need to be happy with their technology and tools.
- Microsoft Entra, Windows, and iOS support and troubleshooting.
- Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.
- Must be a dependable, self-starter with ability to prioritize and manage several projects efficiently.
- Customer service attitude with excellent communication skills.
- Able to pass a background check and drug screen

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.

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IT Support Specialist