Job Description

As an IT Support Engineer, you will provide hands-on technical support to Wix employees worldwide. You’ll manage and resolve hardware and software issues, maintain equipment inventory, and help onboard new team members, ensuring our IT infrastructure runs smoothly and securely.

Responsibilities:

Give users timely and efficient desktop and local infrastructure support across the organization
Provide professional IT support to our employees remotely across different locations & time zones
Manage, monitor and respond quickly and effectively to requests received through the IT Helpdesk in line with agreed SLAs
Identify opportunities to reduce service requests through better user training and/or documentation
Manage equipment inventory from evaluation and purchasing to maintenance and depreciation
Work closely with suppliers, procurement teams and finance teams and take ownership of the IT procurement process
Work with auditors to ensure that procurement procedures are being followed
Manage the onboarding & offboarding process, including for remote workers
Manage and maintain A/V equipment
Manage endpoint installations, upgrades and troubleshooting (for Windows, macOS, Linux)

At this time we are seeking NY-based candidates or candidates who can commute to our office in New York City. Our employees work in a flexible hybrid model and are expected to be in the office 3 times per week.

Qualifications

An IT professional with 3+ years hands-on experience in IT Support and/or Administration
Broad experience in IT delivery at growing companies
Experience in a multi-OS environment (MacOS, Windows, Linux)
Excellent diagnostic and problem-solving skills
Excellent communication and interpersonal skills
Outstanding organizational and time management skills and a passion for IT service improvement
Proven ability to provide proactive customer service with strong attention to detail
Experienced with Active Directory/Azure/GSuite environments
Experience supporting Audio conference room technologies
Additional experience with tools and systems like Meraki, Zoom, Jira, Intune, Jamf and Slack
Availability for participating in a monthly on-call IT Support rotation is mandatory

Additional Information

We are Wix’s IT Team. We provide technical assistance and support to Wix employees regarding computers, servers, hardware, software, and events on a global scale. We take care of everything from configuration to control and maintenance, troubleshooting, and monitoring, using the newest technology for device management services, Ansible, and automation engines. We build fully automated processes for monitoring, purchasing, security incidences, SLM, CRM, etc.

Expected base compensation salary range $80,000 - $100,000. In addition to base pay you will receive company RSUs as part of the compensation package.

Final package may vary and will be determined by various factors including location the role is expected to be performed, shift, candidate profile and ideal qualifications.

For U.S. employees, this role is currently eligible for a benefit package that includes competitive medical, dental and vision insurance, a retirement savings plan, wellness benefits, travel expenses and subsidized lunch no matter where you live.

Other benefits vary from country to country. You’ll get a detailed offer at the final stages of the hiring process, though salary expectations may be discussed earlier in the process.

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IT Support Engineer