We are currently seeking an Entry-Level IT Support Technician to join our team. In this role, you will be the first point of contact for technical support across both office and manufacturing environments, helping ensure our engineers, operators, and staff can work efficiently with minimal downtime.

Qualifications

0–2 years of IT support or helpdesk experience (internship or lab experience acceptable)
High school diploma or GED required; Associate's degree or technical certification preferred
Working knowledge of Windows 10/11 and Microsoft 365
Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
Strong troubleshooting and problem-solving skills
Effective communication and customer service skills
Ability to manage multiple priorities in a fast-paced manufacturing environment
Experience with Active Directory or similar systems preferred
Familiarity with ERP or MES systems in manufacturing environments is a plus
CompTIA A+, Network+, or similar certifications are a plus

Duties & Responsibilities

Provide first-level IT support for hardware, software, and network-related issues across office and manufacturing environments
Diagnose and resolve issues on Windows workstations, laptops, and peripheral devices
Set up, configure, and deploy new user equipment including computers, printers, and mobile devices
Manage user accounts, password resets, and access permissions in Active Directory
Troubleshoot basic network connectivity issues (VPN, Wi-Fi, LAN)
Log, track, and escalate support requests through the IT ticketing system
Support manufacturing floor equipment such as barcode scanners, label printers, and inspection systems
Assist with software installations, updates, and patch management
Maintain IT asset inventory and documentation
Support onboarding and offboarding activities from an IT perspective
Follow company IT policies, procedures, and security standards
Assist with special projects and provide general support to the IT team

Qualifications

0–2 years of IT support or helpdesk experience (internship or lab experience acceptable)
High school diploma or GED required; Associate's degree or technical certification preferred
Working knowledge of Windows 10/11 and Microsoft 365
Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
Strong troubleshooting and problem-solving skills
Effective communication and customer service skills
Ability to manage multiple priorities in a fast-paced manufacturing environment
Experience with Active Directory or similar systems preferred
Familiarity with ERP or MES systems in manufacturing environments is a plus
CompTIA A+, Network+, or similar certifications are a plus

We are an ITAR-compliant facility, and all employees must meet ITAR eligibility requirements.

Winonics

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IT Support Specialist (Entry-Level)