Position Summary:
We are seeking a dependable and service-oriented Concierge to support our Assisted Living and Memory Care community. This role serves as the first point of contact for residents, families, visitors, and staff, helping create a welcoming, safe, and well-coordinated environment. Flexibility is essential, as shifts may vary based on staffing needs, including evenings, weekends, and holidays.

Shifts Needed:

Monday *Every Monday 4:30pm-7:30pm

Every other Wednesday 4:30pm-7:30pm

Thursday *Every Thursday 4:30pm-7:30pm

Every other Friday 4:30pm-7:30pm

Every other weekend: 9am-5:30pm

Key Responsibilities:

Greet residents, visitors, and staff in a warm, professional manner
Answer and direct phone calls; manage inquiries efficiently
Monitor building entry/exit
Assist with resident requests
Handle incoming/outgoing mail and deliveries
Communicate effectively with care staff regarding resident needs or concerns
Maintain front desk organization and ensure a clean, presentable lobby area
Respond calmly and appropriately in urgent or emergency situations

Qualifications:

High school diploma or equivalent required
Previous experience in customer service, hospitality, healthcare, or senior living preferred
Strong communication and interpersonal skills
Comfortable working with seniors, including individuals with memory impairment
Ability to multitask and remain composed in a dynamic environment
Basic computer skills (email, scheduling systems, phone systems)
Reliable and flexible availability

Preferred Attributes:

Compassionate, patient, and respectful demeanor
Strong problem-solving skills and attention to detail
Team-oriented with a willingness to assist across departments

Working Conditions:

Primarily desk-based with occasional walking throughout the community
May involve evenings, weekends, and holiday coverage
Interaction with residents in assisted living and memory care settings

Willowbrook Hills

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