Power Our Helpdesk. Grow Into Our Cloud.

Junior Systems AdministratorLocation: Fully Remote (USA)

About WhatConvertsWhatConverts is a B2B SaaS company specializing in marketing attribution and lead tracking solutions. We empower businesses to make data-driven decisions by providing deep insights into their marketing campaigns and helping them understand what drives conversions. As a remote-first company, we foster a mission-focused and performance-driven culture, valuing integrity, initiative, and innovation.

Position OverviewAt WhatConverts, we’re looking for a motivated Jr. Systems Administrator who’s excited to grow beyond traditional IT support and into cloud infrastructure and security operations.

This is more than a helpdesk role; it’s an opportunity to work directly alongside senior infrastructure and security leadership at a fast-growing SaaS company while building hands-on experience with modern cloud environments, compliance, and internal operations.

What You’ll Do

Be the go-to support partner for internal IT and account access requests
Provision users, manage devices, and maintain SaaS tools and permissions
Troubleshoot VPN, MFA, browser, and productivity app issues
Support security initiatives, SOC 2 compliance efforts, and internal documentation
Help manage SaaS renewals, licensing, and operational workflows

Where You’ll GrowAs you build trust and experience, you’ll expand into:

AWS cloud support and infrastructure operations
Security monitoring and alert triage
SOC 2 evidence ownership and customer security questionnaires
Vendor risk reviews and cloud maintenance tasks
Greater ownership across security and systems operations

What We’re Looking For

1–3 years of IT support, helpdesk, or junior systems administration experience
Familiarity with tools like Google Workspace, Slack, password managers, MDMs, or similar SaaS platforms
Understanding of SSO, MFA, and access management basics
Strong communication skills and a service-oriented mindset
Self-driven, security-minded, and comfortable working remotely

Bonus Points

Exposure to AWS or cloud certifications in progress
Experience with tools like Rippling, Duo, Datadog, Secureframe, or OpenVPN
Familiarity with SOC 2 or customer security questionnaires

If you’re someone who loves solving problems, helping teammates, and wants a long-term path into cloud and security operations, we’d love to meet you.

Company Benefits/Perks

Remote-First: Empowered to work agilely in a fully remote environment with no risk of office return.
Immediate Impact: From day one, take ownership of projects and make a direct impact.
Health & Wellness: 100% employer-paid premium medical, dental, vision, and life insurance.
401k with 5% Match: Secure your future with immediate vesting.
Employee Support: Access counseling, legal, and debt management services through our EAP.
Generous PTO & Flexible Time Off: Accrue PTO with additional days for tenure, plus up to 4 hours of flex time per week for personal matters.
Parental & Bereavement Leave: Paid leave for life’s important moments.
Volunteer Day: Give back with an annual volunteer day.
Diversity & Inclusion: Join a positive, supportive, and inclusive workplace.
Remote Work Perks: $100 monthly stipend to ensure your home office needs are met and company-provided devices.

Before You Apply You Should

Learn about our team
Read about what makes us different or watch a product overview
Read our reviews on G2

If you're passionate about working in a dynamic, fast growing company with smart colleagues and opportunities for development, come grow with WhatConverts. WhatConverts is an equal opportunity employer. We recruit, hire, pay, and promote without regard to gender, race, sexual orientation, age, religion, veteran status, physical/mental abilities, or any other identities protected by law.

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WhatConverts

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Junior Systems Administrator