Join an Acclaimed Global Architecture Firm

Valerio Architects is an acclaimed multidisciplinary Architecture and Interior Design firm with approximately 85 professionals across offices in Los Angeles, New York, Milan, Monterrey, and Buenos Aires. Our work spans corporate interiors, retail, hospitality, restaurants, and brand environments for some of the world’s leading companies and luxury brands.

We are committed to thoughtful, innovative, and high-quality design, and we are looking for individuals who share that commitment while helping support the technology that enables our teams to deliver exceptional work.

Position Overview:

We are seeking a full-time, on-site IT Help Desk Support (Tier 1 / Tier 2) professional to join our Los Angeles office.

This position is built around three primary areas of responsibility: Help Desk Support, Asset Management, and Training & Technology Adoption. Success in this role requires not only strong technical troubleshooting skills, but also the ability to organize and manage technology assets while helping employees become more productive through training and education.

The position serves as the primary internal point of contact for day-to-day technology support and collaborates with the firm’s external Managed Service Provider (MSP) as needed. The ideal candidate understands that the focus of this role is supporting staff, managing technology assets, and promoting technology adoption rather than managing infrastructure, which is maintained by the MSP.

The ideal candidate is customer-focused, proactive, organized, and capable of supporting a fast-paced architecture and design environment

Key Responsibilities:

Help Desk Support

Provide Tier 1 and Tier 2 technical support for staff both in person and remotely
Troubleshoot hardware, software, network connectivity, printing, and user account issues
Install, configure, and maintain Mac workstations, laptops, mobile devices, printers, and peripheral equipment
Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint
Create, manage, and maintain user accounts, permissions, and access controls
Coordinate employee onboarding and offboarding, including workstation setup and account provisioning
Assist with conference room technology, video conferencing systems, and presentation equipment
Assist with testing solutions, communicating technology changes, and ensuring timely resolution of escalated issues

Asset Management

Maintain inventory records for computers, monitors, mobile devices, peripherals, software licenses, and other IT assets
Track equipment assignments, replacements, warranties, and lifecycle schedules
Coordinate procurement, deployment, and retirement of hardware and software
Ensure technology assets are properly documented and accounted for across all offices
Assist with technology planning, budgeting, licensing management, and lifecycle tracking of hardware and software assets
Maintain standards for workstation configurations and technology deployments
Support inventory audits and reporting as needed

Training & Technology Adoption

Develop and deliver training sessions, lunch-and-learns, technology workshops, and tips-and-tricks presentations focused on productivity tools, collaboration platforms, and software commonly used within the firm
Create and maintain user guides, tip sheets, FAQs, and internal technology documentation
Assist with onboarding training for new employees on firm technology systems and standards
Promote best practices related to Microsoft 365, file management, cybersecurity, collaboration tools, and remote work
Identify recurring support issues and develop training solutions to reduce future help desk requests
Assist staff with adopting new software, hardware, and collaboration tools
Work collaboratively with the MSP to communicate technology changes, security initiatives, and new systems to staff
Partner with leadership to improve technology utilization and efficiency across the organization
Serve as a technology resource and advocate for continuous learning throughout the firm

Qualifications:

3–5 years of experience in an IT Help Desk, Desktop Support, or Technical Support role
Experience supporting end users in a professional office environment
Strong working knowledge of macOS environments
Experience supporting Microsoft 365 applications and cloud-based services
Familiarity with VPNs, remote support tools, mobile device management, and VoIP systems
Experience developing user documentation, conducting staff training, and presenting technology-related topics to end users
Strong troubleshooting and problem-solving skills
Excellent verbal and written communication skills
Ability to prioritize multiple tasks and work independently
Strong customer service mindset and professional demeanor

Preferred Qualifications

Experience supporting a predominantly Mac-based professional services environment
Experience supporting architecture, engineering, interior design, or other creative professional environments
Experience supporting Adobe Creative Cloud applications
Familiarity with Autodesk products including Revit and AutoCAD
Experience with Microsoft Intune, Azure Active Directory, or similar cloud-based administration tools
CompTIA A+, Network+, Security+, or similar certifications

Benefits:

We offer a comprehensive benefits package designed to support the health, well-being, and financial security of our employees, including:

Paid time off
401(k) matching program
Medical Insurance
Dental Insurance
Health insurance
Vision insurance
Life Insurance
Short Term Disability Insurance
Employee Parking/Commuter Benefits

Salary Information:

In compliance with California (California Equal Pay Act, California Labor Code § 432.3) and New York (New York Labor Law § 194-a) salary transparency laws, the following salary expectation breakdown is provided for this position:

Salary Range: $55,000 – $75,000 annually

Final compensation will be determined based on a variety of factors including:

Relevant experience
Technical skills and certifications
Education
Overall qualifications and fit for the position

Equal Opportunity Employer

Valerio Architects is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other protected characteristic under applicable law.

Valerio Architects

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IT Help Desk Support (Tier 1 / Tier 2)