Desktop Support Analyst

Job Type: Contract to hire
Location: Addison, TX
Worksite Requirement: 5-days onsite
Salary Conversion Target: $70,000 - $80,000
Hourly Pay Rate: $30.00 - $40.00 / hour, W2

Overview
Vaco by Highspring is looking for a dependable, customer-oriented Desktop Support Technician to provide hands-on technical assistance for a client based in Addison, TX. This position supports day-to-day technology needs, resolves end-user issues, and helps maintain smooth operations across the office. This role will require working onsite in Addison, TX 5-days per week. Occasional after-hours or weekend support may be required for urgent issues or scheduled maintenance. Candidates must be able to pass a criminal background check and drug screen and must be legally eligible to work in the United States, as our client is unable to sponsor at this time.

Key Responsibilities

Provide responsive, professional support to employees in person, by phone, and through ticketing tools.
Troubleshoot and resolve issues across Microsoft Windows, Apple iOS, and Android devices.
Support users with Microsoft 365, audiovisual tools, and VPN connectivity.
Diagnose and fix hardware problems including memory, hard drives, and peripherals.
Utilize a solid understanding of Microsoft networking fundamentals when resolving connectivity or configuration issues.
Perform basic cabling and workstation setup, including routing cables under desks, within cubicles, and in conference rooms.
Move, install, and relocate equipment as needed (up to 20 pounds).
Maintain accurate documentation and update tickets throughout the resolution process.

Preferred Experience

Background in customer-facing technical support or user-oriented service roles.
Exposure to device deployment or management platforms.
Familiarity with IT ticketing systems.

Qualifications

Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent hands-on industry experience.
Minimum of two years in desktop support, IT support, or a similar technical support position.

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.

Vaco by Highspring

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