Client Succes - North Eastern US

Department: Dealer Onboarding

Employment Type: Full Time

Location: Alexandria, Washington DC

Reporting To: Tyler Holman

Compensation: $84,000 - $105,000 / year

Description

Become a Part of the UpdatePromise Team

UpdatePromise is the leading customer experience technology platform serving automotive dealerships and collision repair centers across North America. As the #1 Fixed Operations Solution for new car franchise dealerships, our mission is to transform the service experience through cutting-edge digital tools that streamline communication, increase transparency, and drive profitability. Headquartered in Chino, California, UpdatePromise supports over 20,000 rooftops with solutions like automated messaging, integrated payments, advanced scheduling, customer surveys, and real-time video inspections - all designed to deliver a world-class experience to every customer, every time.

About the Role - Client Success Specialist
As a Client Success Specialist at UpdatePromise, you'll play a vital role in building and maintaining strong relationships with our dealership partners. You will serve as the frontline advocate for our clients, ensuring they achieve maximum value from our platform. This is a dynamic, client-facing position ideal for someone who is passionate about delivering exceptional service, problem-solving, and driving long-term success for our partners in the automotive industry.

What exactly are we looking for?

A Client Success Smanager who has:

1. Excellent verbal and written communication skills. Should be comfortable in speaking with all levels of management, including C-Level. Written communication should be at a business level.

2. The comfortability to coach and train individuals in large groups.

3. Self-motivated, and able to work with little to no supervision.

4. Intermediate experience with Microsoft Excel and Word.

5. A quick learner who is used to a fast paced environment, and can readily adapt to new changes.

6. Excellent time management and task prioritization skills.

7. The ability to trouble shoot problems, and solve issues creatively.

What are some things you will be doing?

1. Training and servicing new clients on the full suite of our products.

2. Follow-up support with existing clients once they are fully onboarded.

3. Building meaningful industry relationships to help keep existing clients and find new potential clients.

4. Traveling throughout the country to manage accounts to help ensure their success.

5. Data analysis and translating that data into thoughtful recommendations for training of service personnel.

What do we absolutely need from you?

1. An Associates Degree OR Similar Experience

2. Experience within a professional in-person Customer Service role (Ideally, Account Management, Implementation, etc)

3. Experience with work related travel

4. Experience in working with software (ie troubleshooting, triage, learning the ins and outs of a software system)

5. A huge plus if you have worked within the Automotive Industry!

UpdatePromise

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Client Succes - North Eastern US