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Closing Date:

05/08/2026

Type of Position:

Professional Staff - Project/Program Administration

Workstudy Position:

Job Type:

Temporary (Fixed Term)

Work Shift:

Sponsorship Available:

Institution Name:

University of Arkansas, Fayetteville

Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education, research, and outreach by providing transformational opportunities and skills, fostering a welcoming climate, and nurturing creativity, discovery, and the spread of new ideas and innovations.

The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.

As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening.

If you have a disability and need assistance with the hiring process, please submit a request via the Disability Accommodations | OEOC | University of Arkansas (uark.edu) : Request an Accommodation. Applicants are required to submit a request for each position of which they have applied.

For general application assistance or if you have questions about a job posting, please contact Human Resources at 479.575.5351.

Department:

FIN Business Process Management

Department's Website:

Summary of Job Duties:

The HCM & Finance Reporting & Automation Support position is responsible for providing Tier I technical and operational support to users through the university’s enterprise service management and system office ticketing platforms. This role is part of the HCM & Finance Reporting & Automation team within Process Innovation.

The position focuses on managing and triaging support tickets, assisting with report and dashboard development, and supporting automation and data pipeline efforts related to HCM and Finance. The role also contributes to Knowledge Base documentation and provides general support for team initiatives related to reporting, security, and process optimization.

Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Key Responsibilities

· Respond to and triage incoming tickets in the university’s enterprise service management and system office ticketing platforms, ensuring timely and accurate resolution or escalation

· Accurately document all support requests, updates, and resolutions to maintain consistency and transparency

· Assist in the development and maintenance of reports and dashboards supporting HCM and Finance functions

· Support testing, validation, and troubleshooting of reports and reporting tools

· Assist with building and maintaining data pipelines and automation processes related to reporting and security (e.g., data extracts, scheduled reports, integrations)

· Collaborate with central IT, system office teams, and functional areas to support reporting, security, and automation needs

· Create and update Knowledge Base articles and documentation for reports, processes, and common support needs

· Provide general assistance with special projects, including data cleanup, documentation, and operational support as assigned

· Maintain regular, reliable attendance and positive working relationships with team members and stakeholders

Qualifications:

Minimum Qualifications:

High school diploma or equivalent
Strong communication and customer service skills
Ability to work independently and manage time effectively
Attention to detail and willingness to learn technical and functional concepts

Preferred Qualifications:

Experience with ticketing systems (such as TeamDynamix - TDX)
Interest or experience in reporting, data analysis, or automation
Experience with spreadsheets (e.g., Excel) or basic data tools
Familiarity with enterprise systems or willingness to learn (e.g., Workday)
Strong technical writing skills
Currently enrolled in or recently completed a program in computer science, information systems, business, Human Resources, Finance, or a related field (optional depending on your candidate pool)

Knowledge, Skills & Abilities:

Ability to communicate clearly and professionally, both verbally and in writing
Strong organizational skills with the ability to manage multiple tasks and meet deadlines
Basic understanding of data concepts and willingness to learn reporting and automation tools
Ability to follow established procedures with attention to detail
Problem-solving skills with the ability to identify and escalate issues appropriately
Ability to work collaboratively in a team environment
Dependability and accountability in maintaining regular work schedules
Commitment to providing excellent customer service

Additional Information:

Graduate students are subject to background checks.

Salary Information:

$15.00

Required Documents to Apply:

Cover Letter/Letter of Application, Resume

Optional Documents:

Proof of Veteran Status

Recruitment Contact Information:

recruiting@uark.edu

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Special Instructions to Applicants:

Pre-employment Screening Requirements:

Criminal Background Check, Sex Offender Registry

The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas seeks to attract, develop and retain high quality faculty, staff and administrators that consistently display practices and behaviors to advance a culture that embeds equal opportunity, educational excellence and unparalleled access for all.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All Application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity:

N/A

Frequent Physical Activity:

N/A

Occasional Physical Activity:

N/A

University of Arkansas System

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