The Head of Collections will lead and oversee all aspects of the collections department. This role requires a strategic leader with comprehensive industry knowledge and a proven track record in managing collections operations. The ideal candidate will have strong leadership skills, a customer-focused approach, and the ability to drive operational efficiency and compliance.

This position requires 100% on-site attendance at our headquarters in Pontiac, MI.

WHAT YOU WILL BE DOING

Lead and manage the Collections team, ensuring high performance and adherence to company and regulatory standards.
Develop and implement strategies to effectively manage and optimize collections processes, including delinquency management, repayment plans, and recovery efforts.
Oversee the development and execution of policies and procedures to ensure compliance with federal, state, and local regulations, including FDCPA and other relevant laws.
Collaborate with cross-functional teams, including legal, compliance, risk management, and customer service, to ensure seamless collections operations.
Monitor and analyze key performance indicators, reporting on the performance of collections activities and identifying areas for improvement.
Drive continuous improvement initiatives to enhance operational efficiency, customer satisfaction, and overall portfolio performance.
Serve as the primary point of contact for escalated issues related to collections, providing expert guidance and resolution.
Stay abreast of industry trends, regulatory changes, and best practices to ensure the company remains at the forefront of the mortgage servicing industry.
Foster a culture of excellence, teamwork, and continuous learning within the Collections team.

WHAT WE NEED FROM YOU

Bachelor's degree in Business Administration, Finance, or a related field. MBA or advanced degree preferred or a minimum of 10 years of experience in mortgage servicing, with at least 5 years in a senior leadership role managing collections or similar portfolios.
In-depth knowledge of mortgage servicing regulations, including FDCPA and other relevant federal, state, and local laws.
Proven track record in managing and optimizing collections processes, including delinquency management and recovery efforts.
Strong analytical skills and the ability to interpret and act upon complex data and metrics.
Excellent leadership and team management skills, with a demonstrated ability to inspire and develop high-performing teams.
Exceptional communication and interpersonal skills, with the ability to effectively collaborate with internal and external stakeholders.
Strong problem-solving skills and the ability to navigate challenging and ambiguous situations.
Proficiency in mortgage servicing software and technology platforms.

THE PLACE & THE PERKS

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It's all happening on UWM's campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

It's no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It's at the very heart of how we treat each other, our clients and our community. Whether it's providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

From the team member that holds a door open to the one that helps guide your career, you'll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you'll be welcomed here. Accepted here. And empowered to Be You Here.

More reasons you'll love working here include:

Paid Time Off (PTO) after just 30 days
Additional parental and maternity leave benefits after 12 months
Adoption reimbursement program
Paid volunteer hours
Paid training and career development
Medical, dental, vision and life insurance
401k with employer match
Mortgage discount and area business discounts
Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
Wellness area, including an in-house primary-care physician's office, full-time massage therapist and hair salon
Gourmet cafeteria featuring homemade breakfast and lunch
Convenience store featuring healthy grab-and-go snacks
In-house Starbucks and Dunkin
Indoor/outdoor café with Wi-Fi

DISCLAIMER

All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting "Apply for this job online" you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.

United Wholesale Mortgage

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Head of Collections - Servicing