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Job Description:

Job Description

Job Overview:

As a Customer Success Supervisor, you will be responsible for cultivating strong relationships with our clients, ensuring their ongoing satisfaction, and identifying opportunities for upselling and cross-selling. Your role is pivotal in driving customer loyalty and maximizing revenue from existing accounts.

Key Responsibilities:

Client Onboarding:

Guide clients through the onboarding process, ensuring a smooth and positive experience.
Collaborate with cross-functional teams to ensure the successful implementation of our solutions.

Customer Relationship Management:

Establish and maintain strong relationships with key stakeholders.
Conduct regular check-ins to understand clients' evolving needs and challenges.

Retention Strategies:

Develop and implement strategies to increase customer retention rates.
Proactively address potential issues and resolve customer concerns promptly.

Upselling and Cross-Selling:

Identify opportunities to upsell additional products or services based on client needs.
Collaborate with the sales team to explore cross-selling possibilities.

Customer Advocacy:

Cultivate customer advocates by identifying satisfied clients willing to provide testimonials or participate in case studies.
Leverage satisfied customers to generate referrals.

Feedback Collection:

Collect and analyze customer feedback to identify areas for improvement.
Work with product development teams to relay customer feedback for continuous product enhancements.

Qualifications:

Proven experience in customer success or account management, preferably in a B2B environment.
Strong understanding of logistics and the ability to effectively communicate the value of our solutions.
Excellent interpersonal and communication skills.
Proactive problem-solving ability and a customer-centric mindset.
Proficiency in Microsoft Office Suite, including Word, Excel, Access, and Outlook.
Global engagement and management experience preferred, with the ability to effectively navigate time zone differences and cultural nuances across internal and external stakeholders.
Customer-facing experience preferred, with strong communication and relationship-building skills.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer
Employer will not sponsor a visa for this or future positions
Must be currently located in the same geographic location as the job or willing to relocate yourself if relocation assistance is not included
Prefer a Bachelor’s Degree (or internationally comparable degree) or be a current UPS employee with three years of UPS experience

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from$72,000/yearto$102,720/year. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills,and education/training and a candidate27s work experience. Hired applicants may be eligible for annual short-term and/or long-term incentivecompensation programs depending on the level of the position. Payments under these annual programs are not guaranteed and are dependent upona variety of factors including, but not limited to, individual performance, business unit performance, and/or the company27s performance.

Hired applicants may be eligible for Medical/prescription drug coverage, Dental & Vision Benefits,Flexible Spending Account, Health SavingsAccount, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & AccidentalDeath and Dismemberment, DisabilityIncome Protection Plan, Employee Assistance Program, Educational Assistance Program, 401(k) retirementprogram, Vacation, Paid Holidays andPersonal time, Paid Sick/Family and Medical Leave time as required by law, Discounted Employee StockPurchase Program.

Employee Type:

Permanent

United Parcel Service of America, Inc.

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