Overview

The Computer Call Center Agent is responsible for providing exceptional customer service and technical support to clients over the phone. This role requires clear communication, problem-solving abilities, and a strong understanding of computer systems and software to assist customers in resolving their technical issues efficiently and effectively.

Responsibilities

Answer incoming calls and respond to customer inquiries regarding computer software and hardware issues
Diagnose and troubleshoot technical problems to provide effective solutions
Maintain accurate records of customer interactions and technical issues in the CRM system
Escalate unresolved issues to the appropriate technical team or department
Guide customers through step-by-step solutions, ensuring a high level of satisfaction
Participate in training sessions to stay updated on new products and services
Follow up with customers to ensure the resolution of their issues and provide additional support as necessary
Adhere to call center protocols and maintain a positive working relationship with team members

Minimum Requirements:

High school diploma or equivalent
1-2 years of experience in a customer service or call center role
Basic understanding of computer hardware and software
Ability to work flexible hours, including weekends and holidays

Preferred Requirements:

Associate's degree in Computer Science or a related field
Previous experience in technical support or IT helpdesk
Familiarity with networking concepts and protocols
Experience with remote desktop support tools

UNIS

New Jobs

Computer Call Center Angent