We’re seeking a Manager of IT Operations Service and Support to lead our IT support services, including the service desk, end-user support, and IT asset lifecycle management. This role will oversee hardware and software procurement, vendor management, and ensure exceptional IT service delivery across the organization.

Key Responsibilities:

Lead IT service desk and support teams; drive operational excellence and user satisfaction
Manage IT hardware and software procurement, licensing, and inventory
Oversee incident, request, and problem management using ITIL best practices
Maintain service SLAs and lead continuous improvement initiatives
Collaborate with cross-functional teams to align IT support with business goals
Monitor vendor performance and ensure contract compliance

What You Bring:

8+ years of IT operations or support experience; 3+ years in leadership
Experience managing IT asset procurement and lifecycle
Strong knowledge of ITSM tools (e.g., ServiceNow, Jira) and ITIL framework
Excellent communication, leadership, and vendor management skills
Bachelor's in IT, Business, or related field (Master’s or certifications a plus)

Why Join Us?

Impactful leadership role in a growing IT organization
Competitive compensation and benefits
Opportunities for innovation and automation
Collaborative and inclusive culture

Unifi Aviation, LLC. is an Equal Opportunity Employer.

Unifi

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Manager - IT Operations Service and Support