UCW Logistics provides a full complement of third-party logistics services and total transportation solutions. Whether our clients are moving product within the states or around the world, we offer our warehouse and transportation solutions to provide the best solutions in the industry. Our dedicated staff of experienced and creative professionals combine their talents with robust transportation and warehouse management systems to create powerful resources which reduce costs, streamline operations, and increase operating efficiency.

We are currently looking for an IT Support Analyst II based in Kernersville, NC.

Requirements

Writing code in SQL
Responding to employee and customer submitted tickets, which may include after-hours requests through utilizing a UEM software platform
Providing hardware, application, and VoIP support to local and remote users
Supporting and troubleshooting end-user desktop roles or computer operations
Supporting Windows OS based machines locally and remotely
Installing and configuring software, computer systems, RDP connections, and network configurations
Providing support for VMWare tools (RDP/VPN connection to cloud hosted servers)
Setting up new user accounts for Microsoft O365 products and support, including MFA and password logins as a O365 admin
Creating use cases and maintaining procedures and reports for the entire organization
Troubleshooting printer and VoIP hardware (company printers, polycom phones, etc.)

Basic qualifications:

Associate degree in IT or related field and/or work experience
1-5 years' experience in an IT support role or help desk
1+ years' experience with Windows based machines and servers
1+ years' experience Microsoft office troubleshooting
Basic server knowledge - Active Directory and Windows-based servers 2012 and newer and GPO policies
Must be able to travel to other Company locations as needed (approximately 10%)

Preferred Qualifications:

Bachelor's degree in IT or related field
McLeod software (Power Broker and Load Master)
TMS experience preferred
SQL, API, and EDI knowledge
ConnectWise Manage and Automate experience or similar UEM
McLeod FlowLogix experience a plus
An analytical thinker, resolve problems with a strong focus on detail
Adaptive to change that can be unexpected
Excellent communication skills (listening, spoken, and written)
Strong organizational skills to manage time and workload independently
Logistics background is a plus

Benefits

4 Weeks PTO
401(k) match to 5%
Health insurance including Dental and Vision
Education reimbursment
Snacks in office

UCW Logistics

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IT Support Analyst II