At TWG Group Holdings, LLC (‘TWG Global'), we are at the cutting edge of innovation and business transformation, leveraging data and AI to manage a diverse portfolio that spans Investments, Securities, Insurance, Finance, Corporate Lending, Merchant Banking, as well as Sports, Media, and Entertainment. Data is one of our most valuable assets, and our commitment to AI allows us to transform that data into a powerful competitive advantage. We are pioneering a range of data and AI services that provide real-time intelligence to both our customers and workforce, enabling them to make informed decisions within interactive, cloud-native business applications. 

As we evolve into an AI-first, model-driven, and cloud-native company, we prioritize responsible data and AI practices that protect our customers and workforce while ensuring compliance within a regulated environment. Our goal is to lead by example, acting with the highest standards of ethics, responsibility, and transparency. This commitment drives our development of cutting-edge AI/ML business applications across our diverse product and service offerings. 

In this role, you will be at the heart of our data and analytics transformation, collaborating closely with management teams to achieve our strategic objectives and operational excellence. Our decentralized structure empowers each business unit to operate autonomously while benefiting from the strategic guidance and support of our central AI Solutions Group. 

Through our pioneering partnerships with major data and AI vendors, you will have the opportunity to work on transformative projects that will revolutionize marketing, distribution, customer acquisition, and internal processes. These initiatives are designed to enhance productivity, reduce costs, and create high-demand products and services. The advanced data systems we develop will grant management unparalleled access to real-time performance data, enabling swift, informed decision-making and agile business adjustments. 

Moreover, you will play a crucial role in leveraging our strategic relationships and equity positions in leading tech startups. These collaborations are not just about staying ahead of the competition—they are about creating true competitive advantages across our businesses. You will contribute to projects that are reshaping industries, from harnessing cloud-based supercomputing capabilities to driving key initiatives with major universities that are shaping the future of technology. 

At TWG Global, your work will directly contribute to our ambitious goal of generating sustained growth and superior returns, with expected annual equity returns exceeding 20%, including growing dividends. Join us as we push the boundaries of technology and innovation, delivering significant value across our portfolio while making a profound impact on the industries we serve. 

What you'll do:

Desktop Support & End-User Assistance

Serve as the first point of contact for IT-related questions and technical support, providing Level 1/2 assistance for macOS (minimal Windows) systems to both remote and onsite users
Support onboarding and offboarding by setting up laptops, provisioning accounts, managing access, and maintaining asset inventory
Install, update, and troubleshoot productivity tools (e.g., Microsoft 365, Teams, Zoom) and desktop hardware, printers, peripherals, and mobile devices

IT Security & Endpoint Protection

Monitor and respond to endpoint security alerts using tools such as CrowdStrike Falcon
Assist with Zscaler client connector setup, policy compliance, and access troubleshooting
Support patching and compliance efforts to maintain endpoint security standards
Enforce MFA, VPN, and SSO authentication protocols as per company policies

Audio/Visual (A/V) Support

Set up, test, and support conference room A/V systems, webcams, microphones, and cable TV
Provide support for collaboration platforms (Zoom, Microsoft Teams, Webex)
Troubleshoot A/V issues during live meetings and events, including hybrid meeting coordination and live streaming setups

AI/Automation Awareness

Assist IT teams in supporting AI-based automation tools or LLM-based chat systems
Document and escalate issues with AI-integrated systems or virtual assistants
Support training data gathering or labeling tools used in automation environments

General IT Operations

Track and manage devices, licenses, and IT inventory; participate in endpoint rollout projects (e.g., laptop refreshes, software migrations)
Maintain internal documentation, IT knowledge base, SOPs, and asset logs
Escalate unresolved technical issues to Tier 3 support or infrastructure teams as needed
Follow ITIL-based ticketing workflows (e.g., Jira) to ensure efficient incident and request management
Help identify and roll out process improvements across the IT function

Requirements

3+ years of experience in an IT support, helpdesk, or junior sysadmin role
Familiarity with Outlook, Zoom, MDM tools, and common SaaS platforms
Working knowledge of Mac and/or Windows environments
Comfort with basic networking concepts (WiFi, VPNs, firewalls, etc.)
Strong troubleshooting skills and a proactive, customer-service mindset
Willingness to roll up your sleeves and learn on the job

Preferred, but not required:

Experience with identity and access management tools (e.g., Okta, JumpCloud)
Scripting knowledge (e.g., Bash, PowerShell, or Python)
Exposure to endpoint management or asset tracking tools

Benefits

Compensation:

The expected annual salary range for this role is $87,000-110,000. A discretionary bonus may be provided as part of the compensation package.

Position Location:

This position will work out of the TWG office on a hybrid schedule in Santa Monica, CA.

TWG is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

TWG Global

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