Who Are We?

TSTC is an award-winning, Woman Owned, HUBZone certified Small Business providing services to federal intelligence, law enforcement, civilian and defense agencies. Built upon our Total Service - Total Commitment® cornerstone, TSTC takes pride in our commitment to delivering excellence. Total Service - Total Commitment® is our commitment to our employees, to our teams, and to our clients.

WHAT WE'RE LOOKING FOR:

TSTC is looking for a dependable, customer-focused IT Support Desk Analyst to serve as the first point of contact for IT support across the organization. The ideal candidate is someone who can handle basic ticket management and troubleshooting while maintaining attention to detail. Additionally, the candidate needs to be able to communicate clearly with end users of all technical levels and is genuinely motivated to grow their career in IT.

This is a part-time, non-exempt, W-2 hourly position for approximately 40-45 hours per month.

Candidates must reside within a reasonable commuting distance to Arlington, VA.

Successful candidate MUST reside in a HUBZone. This is a requirement. Please visit https://maps.certify.sba.gov/hubzone/map#center=39.828200,-98.579500&zoom=5 to review your address.

Basic Qualifications

6 months to 2 years of experience in an IT support or customer service role
Basic understanding of Windows 10/11 operating systems
Familiarity with Microsoft 365 applications such as Outlook, Teams, and SharePoint
Strong verbal and written communication skills
Ability to follow documented procedures accurately and consistently
Comfortable working in a remote environment with minimal supervision
Strong organizational skills and ability to manage multiple priorities
Basic understanding of IT concepts such as Wi-Fi, encryption, MFA
Experience with any ticketing or help desk system is a plus
Reliable internet connection and a dedicated workspace for remote work

Security Clearance and Where You'll Work

- Applicants selected must be a U.S. Citizen.
- Candidates MUST reside in a HUBZone! This is a firm requirement. Please check your status before applying.
- Position is 75% remote, but does require regular in office visits in Arlington, VA.
- Candidates must reside within a reasonable commuting distance to Arlington, VA.

Benefits at TSTC

Competitive Hourly Rates - Great pay and personal and team merit bonuses

Team Events – ERG memberships, virtual and in person events, and company contests

Flexible Work Options – Remote work allowed, flexible schedules, and telework opportunities. (varies per position)

Comprehensive Wellness Programs - Confidential employee assistance program (EAP). Wellness Resource Group and wellness events and challenges throughout the year.

All TSTC employees operate according to the terms of the specific contract under which they work. They are responsible for fulfilling the duties of the specific job and are accountable for complying with the terms and conditions of their employment, the TSTC Code of Conduct, and with applicable federal, state and local laws.

As TSTC is an Equal Opportunity Employer, we follow current Federal Discrimination Laws and we do not discriminate against any employee or applicant for employment. TSTC does not discriminate against any employee or applicant for employment due to race, color, national origin, citizenship, religion, creed, age, sex, disability, veteran status and liability for service in the U.S. Armed Forces or any other characteristic protected by applicable law.

If you need assistance or an accommodation due to a disability, please email us at HR@totalsystech.com or call us at (276) 496-4458.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

TSTC

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