About Torus

Torus is headquartered in Utah and is expanding manufacturing at our 540,000-square-foot facility in Salt Lake City called GigaOne. Our mission is to build the world’s first mesh energy infrastructure — built to unite people and communities through resilient, secure, and intelligent power. We design, engineer, manufacture, install, and support our systems end-to-end, standing behind them throughout their lifecycle. Torus systems help reduce costs, lower emissions, and protect facilities from outages, while strengthening the security and reliability of the broader utility grid. Torus is committed to American manufacturing, engineering excellence, and building energy systems that last.

At Torus, you will be part of something larger than a single product or technology. Your work will help build energy infrastructure that supports critical systems, industry, and communities for decades to come. We value accountability, collaboration, and clear thinking. We are looking for people who want to solve hard problems and build things that matter.

About The Role

Torus is hiring an experienced IT Support Engineer to join our growing team and company. The ideal candidate is passionate about supporting users in many aspects of Torus. The position will handle troubleshooting, maintenance, and documentation of Torus’ internal systems.

Responsibilities

Serve as the primary point of contact for IT related issues or requests via email, slack or submitted ticket.
Responsible for all aspects of an organization’s network systems including software, hardware and support.
Document system configurations, procedures, and changes meticulously to ensure knowledge transfer and compliance.
Manage the setup, configuration, and deployment of various platforms and systems across the organization.
Administer user access and permissions within systems and platforms, ensuring proper levels of security and data integrity.
Respond to performance issues and service outages.
Documenting IT system configuration.
Updates/creates system documentation which may affect multiple teams.
Other duties and projects as assigned.

Required Experience

Bachelor’s degree; preferably in Network Security/ Engineering/ Administration, Computer Science, Information Technology, Information Systems, or a related field. Work experience may be evaluated in place of education.
2+ years experience in IT Helpdesk role.
Hands-on experience with Windows 10/11, macOS, Linux, Office 365/Google Workspace.
Experience with Jira ITSM and Slack for ticket management.
Strong troubleshooting skills for hardware, software, and networks.
Understanding of networking fundamentals (TCP/IP, DHCP, DNS, VPN).
Excellent communication and customer-service skills.

You’ll be a great fit if you have a passion for helping to solve complex climate challenges and are committed to finding new innovative ways to preserve and enhance our planet. As a member of a rapidly growing startup with an excitement to learn new technologies, you’ll add incredible value as a self-starter and apply your technical skills to empower our customers to discover, purchase, and install the Torus products that will help them live clean, renewable lives.

Our Perks & Benefits

Employee Rewards Package including equity
401(k) Retirement Savings Plan
Health Benefits Package: Choice between traditional PPO or HSA eligible medical plans; Dental insurance; and Vision insurance
Human-centered Paid Time Off (based on employment status) including unlimited discretionary PTO or 10 days accrued PTO; 10-days paid company holidays; Waiting period-free 100% paid parental leave.
Torus paid Life and AD&D Insurance with option to purchase additional coverage
Voluntary Short- and Long-Term Disability Insurance
Peer Recognition Program

Additional Details

Background Check All candidates are subject to a background check.

Location + Travel This position is primarily remote with in-office work as needed with some travel. The role is Utah-based remote with on-site work as needed in our South Salt Lake Headquarters Warehouse (air-conditioned). May require occasional onsite work in our Springville R&D warehouse (air-conditioned and non air-conditioned).

Schedule Full-Time, Salaried

Compensation $70,000 - 80,000 (Note: We have the flexibility to hire at different levels, which may impact the corresponding pay range.)

Work Authorization Applicants must already have the legal authorization to work in the US without requiring any employer sponsorship.

Physical Requirements

Constantly operates a computer and other peripheral office equipment such as a printer or mouse.
Ability to communicate information so others can understand. Must be able to exchange accurate information in these situations.
Must report to work reliably and with the ability to use full and unimpaired skills and judgment to safely execute your job.
Proficiency in reading, writing, and speaking English required.

Our Benefits and Perks

Benefits eligibility is based on employment status.

Employee Rewards Package including Equity
401(k) Retirement Savings Plan
Health Benefits Package: Choice between traditional PPO or HSA eligible medical plans; Dental insurance; and Vision insurance
Human-centered Paid Time Off including Unlimited Discretionary PTO or 10 days of accrued PTO; 10-days paid company holidays; Waiting period-free 100% paid parental leave
Torus paid Life and AD&D Insurance with option to purchase additional coverage
Voluntary Short- and Long-Term Disability Insurance
Peer Recognition Program

Torus is proud to be an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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