Department: IT

Location: Summerville, SC

Description

At Thorne, we work to deliver high-quality, science-backed solutions to empower individuals to take a proactive approach to their well-being. Each day begins with a mission to help others discover and achieve their best health. We count on our team members to challenge and push the boundaries to make that happen. At Thorne, you’ll be joining a team of more than 750 passionate individuals committed to our cause of providing superior health solutions at every age and life stage.

The IT Support Technician II serves as a technical resource responsible for troubleshooting
medium to advanced technical issues and ensuring the resolution of incidents in a timely manner. This role involves working with diverse technologies and contributing to continuous service improvement.

RESPONSIBILITIES

Technical Support:

Troubleshoot and resolve complex technical issues related to hardware, software, and network infrastructure
Serve as an initial escalation point for unresolved technical problems in the help desk.
Provide advanced support for enterprise-level systems and applications.
Support warehouse scanners, label printers, other hardware
Collaborate with IT administrators to ensure system reliability and uptime

Process Improvement:

Develop and refine help desk procedures to improve efficiency and customer satisfaction.
Analyze recurring issues and assist in implementing long-term solutions.

Customer Service

Ensure high customer satisfaction by managing expectations and providing timely updates.
Communicate effectively with non-technical stakeholders to explain complex issues.

WHAT YOU NEED

Degree in Computer Science or a related field preferred or commensurate experience.
Minimum 2 years’ experience, with 1 year in Level 2 Support or similar position.
Familiarity with device management tools (NinjaOne, Intune).
Experience with Okta, Entra and Active Directory.
Self-starter and independent.

WHAT WE OFFER

Competitive compensation
100% company-paid medical, dental, and vision insurance coverage for employees
Company-paid short- and long-term disability insurance
Company- paid life insurance
401k plan with employer matching contributions up to 4%
Gym membership reimbursement
Monthly allowance of Thorne supplements
Paid time off, volunteer time off and holiday leave
Training, professional development, and career growth opportunities

Thorne is the leader in science-backed health and wellness solutions committed to helping individuals live healthier longer. As the top recommended clinical brand by healthcare practitioners, Thorne offers a comprehensive range of products including nutritional supplements and health tests designed to meet the unique needs of individuals at every stage of life. Founded in 1984, Thorne products are formulated with the highest-quality ingredients, supported by clinical research, and rigorously tested to ensure purity, potency, and efficacy. Thorne is trusted by 47,000+ health-care professionals, thousands of professional athletes, more than 100 professional sports teams, multiple U.S. National Teams, and more than five million consumers. For more information, visit Thorne.com.

THORNE IS AN EQUAL OPPORTUNITY EMPLOYER

Thorne

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IT Support Technician II