Job Title: Information Technology Technician I

Reports To: Information Technology Manager

Supervisory: No Non-exempt Pay Type: I Hourly

Compensation:

Pay range: $18.00-$21.50/hr
Benefits: For employees contracted for 30 hours per week or more, Thomas MacLaren School pays for 100% of the employee’s base insurance premiums (Health, Dental, Vision, Long-term and Short-term disability, Accidental Death and Dismemberment insurance, and Life insurance) for the base level coverages. No benefits are provided to employees contracted for less than 30 hours per week.

General Purpose: The Information Technology Technician I is responsible for maintaining devices, projectors, and other technology throughout the school. The scope of support includes, but is not limited to, analysis of basic network connectivity, accessing and modifying user and computer objects within Active Directory (AD), Microsoft 365 and Azure AD and the use of job specific software and hardware.

Essential Duties and Responsibilities:

Base level Help Desk troubleshooting: existing hardware, software, and systems
- Facilitate and resolve end user issues and questions by providing “Best Practice” solutions at the deskside user support level
Installing and configuring hardware and software components to ensure usability
Perform quarterly maintenance on all Chromebooks
Performing tests and evaluations of new software and hardware.
Perform replacements/upgrades, ensuring that new equipment is fully functional and that users are satisfied
Perform problem analysis and documentation of support resolutions
Perform post resolution follow-ups within a ticketing system to ensure a “best practice” resolution solved the issue.
Maintain orderly spaces in the IT Office and IT spaces
Prepare and configure all end user equipment for all students standardized testing, faculty and staff
IT includes hands-on support for the following: printers and copiers, audiovisual equipment, bells, security cameras and phones
Assist IT Manager in daily tasks and duties and planning for future needs:
- Evaluate and recommend purchases (hardware and software) for new projects and expansion
- Track aging of equipment and schedule maintenance/replacement
- Track software licenses, users and renewal dates

Other Duties and Responsibilities:

Physical lifting of computer system equipment

Pushing / Pulling Laptop Carts

Altering ports, jacks, switches and cables

Reconfiguring workstations and room lay-outs in respect to technology needs

All administrative duties involve other duties as needed

This description is not intended to be an exhaustive list of all responsibilities, skills, or working conditions associated with this job. It is intended to be a reflection of the principal job elements essential for making compensation and employment decisions.

Qualifications:

Required knowledge, skills, and abilities:

Basic understanding of network components (NIC, DNS, VPN, cabling)
Basic knowledge of MS Office 365 admin portal and Active Directory
Basic knowledge of information security, databases and network, technical support, and business software systems
Firm understanding of installation, configuration, and support of Windows OS
Familiarity with setup and deployment of Chromebooks
Understanding of Anti-virus protection and security software at an organizational level
Excellent troubleshooting skills – ability to identify the cause of an issue and implement a solution
Embrace a readiness to learn and be coachable within a fast-paced IT environment
Highly organized
Capable of performing job functions in a semi-autonomous environment as well as taking direction from leadership and working within a team setting
Excellent time management skills and proven ability to meet deadlines
Ability to multitask proficiently while handling frequent interruptions
Exceptional interpersonal skills, with a focus on listening, verbal and non-verbal communication, problem-solving, and assertiveness
Availability to work occasional evenings or weekends to support school events and network

Education: Associate's Degree or equivalent experience in Information Technology (preferred)

Experience:

12 months experience in a similar position
Information technology certifications preferred

Physical Requirements of this position include:

WORKING ENVIRONMENT:

SELDOM

OCCASIONAL

FREQUENT

SELDOM

OCCASIONAL

FREQUENT

EXTREME COLD OR HEAT

x

VISUAL ACUITY: Near/Far

x

HEIGHTS

x

HEARING

x

NOISE

x

SPEECH

x

DRIVING

x

EYE/HAND COORDIN.

x

WALKING/Uneven Surfaces

x

TRAVEL:

WORKING ALONE

x

Local

x

Work With Others

x

National

x

MOVING HEAVY ITEMS:

SELDOM

OCCASIONAL

FREQUENT

OPERATING MACHINERY:

LIFTING/LOWERING

Over 30 lb

Over 20 lb

0-20 lb.

COMPUTER

x

LIFTING OVER SHOULDER

Over 30 lb

Over 20 lb

0-20 lb.

COPIER

x

REACHING OVER SHLDER

Over 30 lb

Over 20 lb

0-20 lb.

MOUSE

x

CARRYING

Over 30 lb

Over 20 lb

0-20 lb.

TELEPHONE

x

PUSHING/PULLING

Over 30 lb

Over 20 lb

0-20 lb.

OTHER (please List)

PULLING

Over 30 lb

Over 20 lb

0-20 lb.

Thomas MacLaren School

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Information Technology Technician I