The Trade Desk is a global technology company and the world's leading independent platform for digital advertising, with nearly 4,000 employees across more than 30 offices. Our technology helps advertisers reach the right audiences across the open internet - from streaming TV and podcasts to mobile apps, news, and more. Advertising powers the content people love. By making it more transparent, effective, and responsible, we help support trusted journalism, quality entertainment, and creators worldwide. The world's brands and agencies rely on us to reach their customers and grow their businesses responsibly. The scale of our platform brings unique technical challenges - from processing massive datasets in real time to building systems that operate reliably on a global scale. When you work here, your impact is worldwide. We welcome diverse perspectives, encourage curiosity, and build teams that learn from one another. If you're driven to solve meaningful challenges, we'd love to meet you.Who we are looking for: A proven leader who is able to inspire, motivate and drive scaled team performance. Someone who takes a multi-year view when planning and making decisions. Builds strong relationships with executive-level leadership with external Clients and internally to drive effective team strategies and and champions change across the organization. Engages with the broader industry to help drive TTD's forward-thinking initiatives. You will be part of the US Client Services leadership team and actively contribute to how the organization evolves, as well as be part of the committee that determines which areas to focus on and how to ensure quality control and consistency across all the regions. Your performance will be measured by revenue attainment vs. quarterly revenue goals, as well as ensuring team accountability and excellence across company initiatives.What you'll do: Lead an East-based Client Services team across Account Management and Trading, establishing clear operating rhythms, performance standards, escalation paths, coaching, and prioritization to drive consistent execution against client and revenue goals. Build and maintain trusted relationships with senior client stakeholders, bringing executive presence, an understanding of their business objectives, and strategic guidance to deepen partnerships and drive long-term client growth. Build collaborative partnerships with Business Development leadership to align on growth strategy, client prioritization, resourcing, and execution standards Take a proactive approach working with agencies, brands, and retail/commerce clients to plan, scale, and optimize programmatic strategies that drive client growth. Translate long-term business priorities into clear team plans, operating rhythms, and client strategies. Ensure the management team is aligned in assigning accounts and planning the organization for the long term. Attract, develop, and retain top talent by investing deeply in coaching, training, feedback, succession planning, and clear career development paths across managers and individual contributors. Create structure, consistency, and accountability across the team to improve execution quality, collaboration, and professional maturity. Unblock and resolve issues that are impacting the team's ability to hit goals by collaborating with cross-functional leadership and optimizing processes. Own the client support model and represent portfolio-level product needs by translating client feedback into actionable input for product strategy. Solve complex operational and client challenges by creating scalable solutions quickly, decisively, and resourcefully. Set the tone for the CS team and add to the national CS organization's culture and values.What you bring to the table: * Deep experience in programmatic advertising, with fluency in DSPs, campaign execution, optimization, measurement, and the

The Trade Desk, Inc.

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Senior Director, Client Service