Job Title: IT Systems Administrator

Department: Information Technology

Reports to: IT Operations Manager

Status: Full-Time, Exempt

Work Location: Fully Onsite | The Smith Center for the Performing Arts

Salary Range: $65,000 - $70,000

Summary Of Duties And Responsibilities

The IT Systems Administrator is responsible for the day-to-day operation, maintenance, performance, and security of the organization’s networks and systems infrastructure that support business operations. Reporting to the IT Operations Manager, this role contributes to the development and enforcement of IT policies and standards, and collaborates closely with all departments to deliver reliable, responsive end-user support and services.

Essential Duties And Responsibilities

Install, configure, maintain, and upgrade servers (physical and virtual) computers, servers, switches, storage and communications.
Develop, review, and implement back-up and disaster recovery procedures and plans.
Regular testing of back-up and disaster recovery procedures.
Apply security patches, updates, and vulnerability remediation.
Maintain system documentation and IT policies.
Serve as Tier II support, mentor and assist the IT Support Specialist, ensuring problem resolution of business users' issues with a high level of customer service and satisfaction in a timely manner.
Balances security and process controls with business benefits to create an effective business and operating model keeping current with industry standards and global technology developments.
Actively manages IT systems and projects including Cisco Gear, VMWare, Server environment, Cambium Networks, Manage Engine, and is lead with any consultants on any advanced system support.
Assist with development, implementation, and enforcement of all IT policies and procedures to the standards that are required by management.
Oversee IT operations to develop performance reports of all systems and recommends methods to increase and maintain performance.
Perform other duties as assigned in alignment with the scope and responsibilities of the role.

Education And/or Experience

Bachelor’s degree in Computer Science, Information Systems, Business Administration, or related field from an accredited college or university; or equivalent experience.
Minimum of four (4) years of progressive IT experience
Professional certifications in one or more relevant technologies preferred, such as VMware V.C.P., Microsoft, Cisco, CompTIA: A+, Network+, Security+ etc.
Exceptional experience in project and time management methodologies.
Demonstrated technical proficiency and working knowledge in several of the following areas:
- Windows Server environments; 2012r2, 2016, 2019, 2022
- Enterprise Wireless Technologies
- SharePoint
- Email Security
- VMware virtualization
- Configuring Storage Technologies SAN/NAS
- Advanced Active Directory Management
- Microsoft Exchange/Office 365
- Helpdesk ticketing solutions.
Strong understanding of information technology systems, processes, and governance frameworks, including security, scalability, and business continuity practices.
Experience managing on-premise and cloud-based environments.

Required Skills & Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are general guidelines based on the minimum experience, knowledge, skill, and or ability required. Individual abilities may result in some deviation from these guidelines. To perform effectively in this position, the incumbent must have:

Excellent verbal and written communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and translate technical concepts into clear, accessible language for non-technical stakeholders.
Exceptional critical reasoning, problem-solving and decision-making skills.
Highly organized with strong time management skills and the ability to balance multiple priorities, projects, and deadlines in a dynamic, fast-paced environment.
Self-motivated and proactive, with the capacity to work both independently and collaboratively to achieve departmental and organizational goals.
Demonstrated professionalism consistent with a service-focused IT environment, including:
- Strong attention to detail and accuracy
- Data-driven decision-making and analytical mindset
- Sound professional judgment and discretion in handling sensitive information
Ability to interpret, analyze and learn new technologies.
Capability to work effectively under pressure and meet deadlines.
Demonstrated ability to build and maintain long-term, trust-based work relationships across all departments.
This position requires the ability to work varied shifts and extended hours, including evenings, weekends, and holidays, to meet operational needs.

Computer Skills

Advanced proficiency in Microsoft Windows Server environments (2012r2, 2016, 2019, 2022 ) and Active Directory administration.
Strong working knowledge of Microsoft 365, Exchange, SharePoint, and related productivity and collaboration tools.
Experience with Azure Entra ID and other cloud technologies.
Experience with VMware or comparable virtualization technologies, including configuration, performance monitoring, and troubleshooting.
Familiarity with data storage technologies (SAN/NAS), backup and recovery solutions, and disaster recovery planning.
Knowledge of information security systems, endpoint protection, and cybersecurity frameworks.
Ability to leverage IT management tools and ticketing systems for monitoring, asset management, and workflow tracking.
Proficiency with the ManageEngine Suite of products and services.

Physical Job Requirements

The physical requirements and demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This position will require sitting for extended periods, standing, bending, and walking, as well as using fine motor skills, such as finger dexterity for typing, operating, and troubleshooting technology equipment.
Occasionally lifting, carrying, moving, pushing, and pulling up to 40 lbs. or more.
Ability to occasionally reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces.
Ability to physically stand, walk, and climb stairs on a consistent basis.
Ability to use a computer and standard office equipment, including a keyboard, mouse, telephone, and other devices requiring fine motor skills and finger dexterity.
Vision abilities sufficient to perform job duties, including close vision, distance vision, and the ability to adjust focus when working with computers, mobile devices, and electronic screens.
Ability to work in environments with varying lighting conditions, including both brightly lit and dim lit areas, depending on the operational or performance space setting.
Ability to tolerate moderate to loud noise levels, including amplified sound, performances, rehearsals, sound checks, and audience activity.
While the majority of work is performed indoors, the position may occasionally require work outdoors or in non-climate-controlled environments, with the ability to tolerate varying temperatures and weather conditions.

Certificates, Licenses, Registrations

Must be able to qualify for licenses and permits if required by federal, state, and local regulations during the course of employment.

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be constructed as an exhaustive list of all the responsibilities, duties, and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Pay Transparency

To encourage pay transparency, promote pay equity, and proactively address regulations, The Smith Center for the Performing Arts will comply with all applicable state or local laws or regulations that require employers to provide wage or salary range information to job applicants and employees. The base annual salary range for this full-time and exempt position is $65,000- $70,000 plus benefits, including insurance plans as applicable. Our salary ranges are determined by role, level, and scope of responsibilities. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position. Within the range, individual pay is determined by key factors such as work experience, skills, abilities, and job-related education and training.

With a career at The Smith Center for the Performing Arts, you really benefit! We offer:

Creative and collaborative work culture
Competitive compensation
Comprehensive health, dental, and vision insurance plans
Employee Assistance Program- including counseling, wellness programs, and financial support services.
Flexible Spending Account (FSA) & Health Savings Account (HSA) options to help you save on eligible medical expenses with pre-tax dollars.
Generous Paid Time Off Plan
Paid Holidays and Personal Holiday Time
401(k) retirement savings plan eligibility on your start date with employer match
Employer-paid disability insurance coverage
Supplemental benefits are offered such as accident, critical illness, hospital indemnity coverage, pet insurance, and employee-only discounts.
Safe and paid parking on-site
Training and career growth opportunities
Exclusive early access, employee discounts, and complimentary tickets to world-class performances and events.
Discounts on Starbucks products and merchandise

Limitations and Acknowledgments

The Americans with Disabilities Act requires that reasonable accommodations be made for qualified individuals to help perform the required duties and tasks of the position. Reasonable accommodation is available for qualified individuals with disabilities upon request.

The Smith Center for the Performing Arts (TSC) is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC.

Diversity, Equity, and Inclusion Mission Statement

At The Smith Center for the Performing Arts (TSC) diversity, equity, and inclusion are at the core of who we are. Our commitment to these values is unwavering. They are central to our mission and to our impact on the community. We know that having varied perspectives helps generate better ideas to solve the complex problems of a changing—and increasingly diverse—world. We believe that a variety of opinions, approaches, perspectives, and talents are the cornerstones of a strong and flexible organization.

TSC strives to champion diversity, equity, and inclusion for all.

The Smith Center for the Performing Arts

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