Our client is a technology services provider seeking a customer-focused Support Technician to deliver technical support, troubleshoot issues, and provide exceptional service to clients in a professional environment.

Key Responsibilities

Respond to and resolve technical support requests both remotely and on-site as needed.
Troubleshoot hardware, software, network, and end-user technology issues.
Collaborate with team members on projects and technical initiatives.
Maintain accurate documentation of work performed and issue resolutions.
Communicate technical information clearly and professionally to end users.
Build and maintain positive client relationships through excellent customer service.

Qualifications

Experience supporting Windows-based environments and end-user technologies.
Strong troubleshooting and problem-solving skills.
Excellent communication and interpersonal abilities.
Ability to work independently and manage multiple priorities.
Detail-oriented with strong documentation skills.
Customer-first mindset with a commitment to service excellence.
Reliable transportation and willingness to travel as needed.

Preferred Qualifications

Experience with Microsoft cloud and endpoint management technologies.
Familiarity with server environments and network infrastructure.
Experience supporting VoIP systems.
Exposure to industry-specific software and hardware environments.

Additional Information

Background check required.
Multi-step interview process.

This opportunity is ideal for a motivated IT professional who enjoys solving technical challenges, working directly with clients, and delivering high-quality support in a fast-paced environment.

The Planet Group

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IT Support Technician