Job Title: Desktop Support Analyst

Location: Onsite – Big Rapids, MI (with travel to nearby locations)

Employment Type: Contract (W2 or C2C)

Contract Duration: 6 Months

Pay Rate: Up to $29/hour (W2)

Work Hours: 40 hours/week

Start Date: ASAP

Background Check: Required (includes drug screening, I-9, and Temporary Worker Agreement)

Introduction

TPG is hiring a Desktop Support Analyst to join the IT services team of a well-known organization in the professional services/publishing industry. This role is fully onsite in Big Rapids, MI, with occasional travel to nearby remote offices. If you're a hands-on tech support pro with solid experience across Windows environments and a strong customer service mindset, this could be the opportunity for you.

This is a mid-level position that requires supporting multiple sites and working with both hardware and software, including printers, mobile devices, and Microsoft applications. Candidates must have reliable transportation and live within reasonable driving distance of Big Rapids, MI.

Why You’ll Love This Role

Stable contract role with high visibility and hands-on impact
Support multiple business-critical locations with modern tech stack
Great opportunity for IT support professionals looking to grow field support and systems administration experience
Exposure to enterprise tools like Active Directory, SCCM, and Altiris
Gain experience across publishing and manufacturing office environments

Key Responsibilities

Provide 2nd and 3rd level desktop support for end users
Troubleshoot hardware and software issues on desktops, laptops, printers, and mobile devices
Support Microsoft Outlook and Office 365 across all user levels
Configure and support Windows-based devices and OS
Maintain, update, and image systems using SCCM/Altiris tools
Monitor hardware/software compliance and perform patch management
Document all support procedures and maintain clear logs

Required Qualifications

Minimum 3+ years of desktop support experience in a Windows environment
Strong knowledge of Windows OS, drivers, and peripherals
Advanced proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
Familiarity with Active Directory administration
Ability to configure and troubleshoot Microsoft Outlook and email clients
Experience supporting and configuring mobile devices: Android, iPhone, Blackberry, Windows
Experience using SCCM, Altiris, or similar configuration tools
Strong documentation and customer service skills
Must have reliable transportation and willingness to travel locally for support needs

Travel & Site Support Breakdown

Big Rapids, MI – (primary support site, 4–5 days/week)
Midland, MI – (1x/week or as needed)
Manistee, Benzie, Bad Axe, MI – Monthly or emergency site visits

Are you a problem-solver with a passion for end-user support and multi-site IT service delivery?

Apply now to join a fast-moving support team in a high-visibility desktop support role with immediate start potential.

#TECH #Onsite

The Planet Group

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