Job Title

IT Support Technician – Laptop Imaging & Deployment

Location

Onsite – Boston, MA (Parking available; public transit accessible but limited)

Employment Type

Contract (3 months)

Pay Structure
Hourly Rate: $25–$27/hour

Work Hours

Full-time, Monday–Friday (Business casual dress)

Visa Sponsorship / H1B

Not accepted

Background/Reference Checks

Required

Role Overview

We are seeking an organized and detail-oriented IT Support Technician to assist with a backlog of laptop upgrades and replacements. This role involves imaging laptops, coordinating with end users via email and Teams, and working with office services on logistics. The ideal candidate will have strong communication skills, technical proficiency, and the ability to work independently in a corporate setting.

Key Responsibilities

Image and configure laptops for deployment
Coordinate with end users to schedule upgrades and replacements
Communicate via email and Teams to confirm timing and logistics
Collaborate with office services for hardware distribution and setup
Maintain accurate records of completed tasks and inventory
Provide Tier 1 support for basic technical issues as needed

Required Qualifications

1–3 years of experience in Help Desk, IT Support, or Desktop Support roles
Solid experience with laptop imaging
Strong communication skills (phone, email, Teams)
Patient and empathetic approach to supporting non-technical users
Comfortable working in a corporate environment

Technical Skills

Operating Systems: Windows 10
Software: Microsoft Office 365
Systems & Tools: Active Directory (password resets, account creation)
Hardware: PC troubleshooting, imaging, peripheral setup
Networking: Basic understanding of LAN/WAN concepts

Education

Associate’s or Bachelor’s degree in IT, Computer Science, or related field preferred
Equivalent hands-on experience accepted

#TECH #Onsite

The Planet Group

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