Description

Position Overview:

The IT Technician role is part of the Technology team, reporting to the Museum’s Systems Administrator. This position will assist the Systems Administrator with daily IT duties including equipment maintenance & management, troubleshooting of internal systems & devices, vendor management, and supporting Museum staff with any technological needs.

Major Tasks And Responsibilities

Keep systems up-to-date through operating system upgrades.
Monitor networking equipment and servers.
Assist with the implementation and ongoing support of new software and features.
Monitor web performance, network availability, and security.
Oversee troubleshooting for system errors.
Provide helpdesk support for network issues.
Provide technical support by phone, email, or in person as needed.
Respond to IT issues; hardware maintenance, software, networking, etc.
Evaluate connectivity issues, equipment, and software.
Modify configurations, utilities, software, etc.
Set up equipment for new users.
Perform and test data backups.
Install and update network system improvements as needed.
Assist with Servers, LAN/WAN technologies, computer repair/troubleshooting software, networks, virus protection, Wi-Fi technology, and more
Present and implement technological alternatives to streamline functions and improve productivity.
Ensure compliance with all software licensing agreements. Manage and safeguard software media and associated licenses.
Respect confidentiality in discussing staff, volunteer, or vendor matters related to information technology.
Participate in fostering an organizational culture that values innovation, promotes inclusion, and inspires excellence in the work environment.
Other duties as assigned.

Requirements

Experience / Qualifications / Requirements

CompTIA A+, CompTIA Net+ certification or other related IT professional certification.
Previous experience as a help desk technician, computer technician, or IT support.
Ability to troubleshoot and resolve multiple issues.
Ability to multitask, prioritize, and manage time efficiently.
Excellent verbal and written communication skills.
Goal-oriented, organized team player.
Experience working with network and server management support.
Up-to-date knowledge of new systems, information, software, and upgrades.
Ability to physically stand, bend, squat, and lift equipment.
Able to effectively gather and analyze facts, draw conclusions, define problems, and suggest solutions.
Eagerness for solving problems and a commitment to accepting responsibility.
Able to work well in fast-paced situations, under deadlines.
High attention to detail.
Professional appearance and demeanor
Willing to work nights, weekends, holidays, and extended shifts as needed.
Enthusiasm for working in a developing organization where change is frequent, structure is evolving, and flexibility, teamwork, and good humor are absolute necessities.

Education

High school diploma or equivalent; Bachelor's degree in computer science, information systems, or related field preferred

The Mob Museum, the National Museum of Organized Crime and Law Enforcement

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IT Technician