The IT Support Specialist ensures the overall IT reliability of The Goodkind Co. This individual provides technology support to users that utilize several applications and systems including Google Suite, SAP/Batchmaster, Asana, Slack, MacOS and Windows operating systems etc. They will also support a variety of equipment comprising desktops, laptops, printers, monitors, and network devices.. The Support Specialist will provide technology support onsite, remotely, over the phone and via email. Analyzing computer systems and making proactive recommendations to improve processes and workflow is not only welcomed but also encouraged in this role.

Key Responsibilities

Collaborate with operational leadership and other partners to assess and deliver on functional needs of the business in relation to hardware and software standards
Assist with installation, relocation, configuration, troubleshooting and ongoing usability of laptops, printers, monitors and network devices
Evaluate existing systems to analyze, design, recommend and implement system updates and/or changes
Monitor and maintain the server room, while keeping a working knowledge of the configuration and purpose of the networking and server computers
Collaborate with technology vendors (application, network, telecom, etc.) to escalate issues and create service requests in a ticketing system. Communicate and deliver resolution to end users
Configure, monitor and support internal and external networks
Provide end user support with application functionality and escalate issues as needed
Provide desktop and laptop maintenance including operating system refresh, hardware upgrades and replace component parts
Maintain a strong working knowledge of all the equipment and systems supported by the IT department by keeping current with all documentation
Utilize industry best practices to maintain appropriate level of network and computer systems security
Create, change, and delete user accounts and user permissions per request with appropriate approvals
Apply operating system patches and application upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary
Upgrade and configure system software that support business applications or infrastructure applications per project or operational needs
Document operational, configuration, or other technology procedures

Requirements

Solid experience with managing Macintosh laptops and other Apple devices
Technical experience with managing Ubiquiti networks and network devices
Experience as a Google Suite administrator
Demonstrated aptitude for learning new technologies and new program development
In-depth knowledge of applicable laws and regulations as they relate to technology issues
Must be extremely organized, highly motivated self-starter with excellent attention to detail
Exceptional multi-tasking skills
Ability to react to change productively and manage priorities
Excellent written and oral communication skills
Strong interpersonal and tactical skills
Ability to articulate ideas to both technical and non-technical addressees
Exceptional service orientation and keen attention to detail
High School Diploma or equivalent required
University degree in the field of computer science or business administration preferred

Benefits

Competitive salary
3 weeks Paid Time Off annually
11 paid holidays annually
Medical, Vision, and Dental 100% paid by the company
401k with company match
Paid parental leave

The Goodkind Co, a Certified B-Corp

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IT Support Specialist