Job Title: Break-Fix Engineer (Onsite)

Location: Charlotte, NC

Job Type: Freelance / Contract / C2C

Work Mode: This is a dispatch on demand support, not a 40 hours a week role, when your service will be needed you will have to visit the site

Job Overview:

We are looking for a skilled Break-Fix Engineer to provide onsite technical support and resolve hardware/software issues in a timely manner. The ideal candidate should have strong troubleshooting skills and hands-on experience with end-user computing environments.

Key Responsibilities:

Diagnose and resolve hardware issues (desktops, laptops, printers, peripherals)
Perform break-fix support for IT equipment and infrastructure
Troubleshoot OS-related issues (Windows/Mac)
Handle network connectivity problems (LAN/Wi-Fi, basic troubleshooting)
Replace faulty components and ensure minimal downtime
Provide support for end-users and ensure smooth IT operations
Maintain proper documentation of incidents and resolutions

Requirements:

Proven experience in Break-Fix / Desktop Support / Field Support roles
Strong knowledge of computer hardware and troubleshooting techniques
Familiarity with Windows OS, basic networking, and ticketing tools
Good communication and problem-solving skills
Ability to work independently in an onsite environment

Preferred Skills:

Certifications like CompTIA A+, Microsoft, or equivalent
Experience with enterprise IT environments
Basic knowledge of ITIL processes

Duration & Engagement:

Short-term / Long-term (depending on project)
Flexible freelance opportunities available

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