About the Role:

The Program Manager II (PM-II) is directly responsible for the management of medium to large-scale services contracts and Blanket Purchase Agreements (BPAs) across federal, state, and local markets. We encourage candidates from diverse backgrounds and experiences to apply. The PM-II ensures that program goals and objectives are achieved in accordance with program milestones and expectations set by the customer, vendor client, and PMO leadership. As a cross-functional leader, the successful candidate should be highly analytical and focused, with keen insight into human behavior and motivational forces, valuing the contributions of all team members.

What You'll Do:

Support a portfolio of medium to large-scale programs and projects to ensure organizational goals and objectives are achieved, while embracing diverse perspectives.
Collaborate with internal and external sales and technology partners to identify, pursue, and capture net new services and contract vehicle awards, fostering an inclusive environment.
Work with various stakeholders to define win strategies, conduct competitive assessments, and engage in pricing strategy discussions while preparing and completing strategic action plans, ROI analysis, and risk assessments that reflect diverse viewpoints.
Maintain and fortify relationships with program stakeholders, including contracting officers, agency executives, and other decision-makers, ensuring open communication and respect for all perspectives.
Synthesize program financial data and prepare reports, charts, and graphs to quantify program performance, ROI, cost savings, product and customer trend analyses, and overall value to customers, vendors, and DLT.
Assemble and present capability briefs, In-Process Reviews, Program Management Reviews, and other presentations for program stakeholders, ensuring accessibility and clarity for all audiences.
Collaborate with DLT Pricing and Contracts teams to ensure program product catalogs and price lists are updated to reflect current products and versions as required, promoting transparency.
Monitor and respond to customer questions and help resolve issues related to the Customer Portal (password resets, navigation of portal, process questions) and/or ELSA (i.e., ordering, product availability, terms, and conditions).
Produce and maintain program documentation (i.e., ordering guides, dashboards, leakage prevention plans, portal user guides, customer trainings, and Sales SOPs) that is clear and accessible to all users.
Configure, test, and deploy Customer Portals in support of enterprise customers/programs, ensuring usability for diverse user groups.
Other job-related duties as assigned, with an emphasis on adaptability and teamwork.

What We're Looking For:

Bachelor's degree or equivalent work experience
5-10 years of relevant work experience, with a commitment to continuous learning and professional development.
Exceptional abilities with Microsoft Office (emphasis on Excel) and a willingness to learn new technologies.
Ability to work independently, as part of a team, and manage multiple task assignments concurrently, respecting diverse working styles.
Superior organizational skills and ability to multi-task, considering the impact of tasks on all team members.

Preferred Qualifications:

Excellent written and verbal communication skills, including the ability to develop consensus and drive cross-divisional teams to achieve company goals, valuing diverse communication styles.
Superior customer service skills and the ability to manage and resolve conflict with empathy and understanding.
Strong critical thinking and problem-solving skills, appreciating the value of diverse perspectives in finding solutions.
Comfortable working independently or collaboratively in a team environment, fostering inclusivity and collaboration.

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Key Skills
Analytical Thinking, Communication, Problem Solving, Project Management, Relationship Management

What's In It For You?

Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don't meet every single requirement? Apply anyway.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.

TD SYNNEX is an E-Verify company

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Program Manager II