TAG provides high-touch, personalized travel and event management services to the biggest names on the planet, as well as top C-suite executives and award-winning productions. Our mission is to alleviate the stress and complexity of travel, and we are committed to uncovering solutions to get our clients where they need to be, feeling ready to take on the world. If you’re looking for a fun, ever-changing and challenging environment, TAG is the answer. Whether you are a highly experienced professional or this is the first step in your career, our doors are open to everyone with an ambitious attitude, a genuine spirit and teamwork mindset.

Tour Assistant Overview

We are looking for a full-time (40 hours per week) Tour Assistant who can support our growing touring department. As a Tour Assistant, you will have a diverse and varied role. You’ll collaborate with our global teams to support company initiatives and uncover innovative solutions, while taking a proactive approach to your day-to-day responsibilities.

Responsibilities & Duties

Provide high level of assistance to touring department in all aspects of the management of client travel requirements
Develop competency to achieve high levels of sales, transactions, and margins. Regularly check benchmarks, activity reports, and KPI’s to ensure performance achievements match the projected plan
Respond to all communications and correspondence proactively, promptly, efficiently and accurately
Input data on movement sheets with accuracy as requested
Chase client folios and invoices from suppliers
Process credit card payment authorizations accurately as requested
Add transaction and service fees accurately to Majic files to charge out as necessary
Handle all delegated tasks within the given timeframe and communicate with members of the team to ensure thorough understanding of given tasks. Accurately and efficiently field all enquiries and requests from the team
Ensure TAG Touring procedures are followed at all times
Report and investigate errors or client complaints to seek satisfactory resolution
Perform other duties as assigned

Qualifications

AA/AS or BS/BA degree (Preferred)
Minimum 1 year of administrative experience in corporate environment and travel Industry experience preferred
Ability to adapt to a changing environment, to work in a pressurized and demanding environment, to work to agreed deadlines and be able to prioritize workload
Intermediate proficiency in Microsoft Suite with strong verbal and written communication skills
Must be organized and detail oriented
Ability to multi-task, and work independently or within a team environment

Experience TAG Perks

Competitive salary
Wellness/EAP program
Employee discounts

We are committed to offering an equal opportunity for all employees and applicants. To express your interest in the role, please send your updated CV/resume and a cover letter to HRUS@tag-group.com.

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