Clinical Applications Coordinator

Make a Direct Impact on Patient Care Through Technology

Are you passionate about healthcare technology and improving clinical workflows? We're looking for a Clinical Applications Coordinator to support and optimize our EHR and clinical application systems while partnering closely with clinical and operational teams.

In this role, you'll be at the center of technology adoption-training users, improving workflows, building templates and reports, and ensuring our systems truly support quality patient care

Job Purpose

Supports the implementation, configuration, and daily use of clinical application systems, including EHR and EDR platforms, under the guidance of the HIT Manager. Works closely with clinical and administrative teams to ensure effective system functionality, accurate clinical documentation, and efficient workflows. Provides user onboarding, training, and ongoing support for application features, templates, and reporting tools. Develops and maintains custom templates and reports to meet clinical and operational needs. Assists in evaluating and improving clinical workflows and information flow processes to enhance system utilization and user adoption. Collaborates with cross-functional departments-including Administration, Business Office, Behavioral Health, Dental, Medical, HIM, and Pharmacy-to support consistent, effective use of clinical applications across the organization.

Job Duties and Responsibilities

(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)

Training & Onboarding

Design and deliver role-specific EHR training for clinical and clinical support staff, including onboarding for new EHR/EDR/PM users.
Develop and maintain training materials, including manuals, videos, tip sheets, and standardized reporting guides.
Adapt training approaches to varying levels of computer literacy and EHR experience.

EHR Support, Optimization & Gap Analysis

Evaluate EHR functionality and system performance to identify deficiencies, gaps, and opportunities for improvement.
Conduct gap analysis for new software implementations and system upgrades to assess workflow impact and user needs.
Monitor clinical efficiency and system utilization to recommend enhancements.
Incorporate user feedback and data to support ongoing system optimization.

Workflow & Quality Improvement

Analyze clinical workflows to identify inefficiencies and improvement opportunities.
Participate in quality assurance and improvement initiatives related to clinical documentation and EHR use.

Project Support & Collaboration

Provide application support for projects and system initiatives under the direction of the HIT Manager and IT teams.
Collaborate with clinical, administrative, and technical stakeholders to support implementation and optimization efforts.
Foster an environment that encourages reporting of system issues and improvement suggestions.

Reporting & Super User Responsibilities

Prepare and submit monthly reports to the HIT Manager and Executive Director.
Perform Super User responsibilities and other assigned application support duties.

Job Specifications

Education and Experience

Essential:

High school diploma or GED
Minimum 3 years of professional CAC experience
Associates in Information Technology or Health Information Technology
Experience with NextGen E.H.R, EDR, and PM software
Working knowledge of HIPAA compliance within a clinical environment

Desirable:

LVN or higher nursing / clinical background
NextGen Certified Professional a plus
Experience in a Tribal or Community Health Clinic

Skills and Knowledge

Operates with high autonomy and discretion
Telephone and remote troubleshooting
Quality focus
Flexible and able to work in a unique environment
Able to work with varying levels of staff
Able to follow written and verbal instructions to complete tasks
Have a positive attitude and a desire to help people

Supervisory/Managerial Accountability

Direct: None

Indirect: None

Sycuan Tribal Government

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Clinical Applications Coordinator