Enrich Your Career. Celebrate Creativity.

We welcome enthusiastic individuals to join our team of dedicated professionals who are passionate about providing a personalized coastal luxury experience to our guests. Our team members are empowered to craft unforgettable moments and create enduring memories with every interaction.

Since 1948, Surf & Sand Resort Laguna Beach has been an iconic oceanfront landmark in the community. As an integral part of JC Resorts, a family-owned company and distinguished leader in managing and operating premier golf and resort destinations, we provide competitive and progressive benefits including complimentary meals, hotel/golf/spa discounts, employee recognition programs and more!

To complete an APPLICATION please click on the following website: https://apply.jobappnetwork.com/surf-sand-careers/en

Or contact the Human Resources office direct line 949-376-2764 anytime for additional information.

ESSENTIAL PURPOSE:
To provide highest service standards and enjoyable guest experience to Coastline Café customers, conduct sales transactions, possess thorough understanding of food offerings, prepare high quality coffee and other beverages with focus on salesmanship, and maintain efficient organization with a clean and aesthetic appeal.

The expected base wage range for this position is: $18 per hour. This position may be eligible for additional compensation according to the Company's policies, as they may be amended from time to time.

ESSENTIAL DUTIES:
* To understand and respond to all guest needs and requests in a timely and professional manner, deferring to the Supervisor/Manager when necessary to ensure customer satisfaction.
* To extend a courteous, friendly, and professional demeanor with guests at all times.
* To demonstrate comprehensive knowledge of the company's diverse food and beverage selections (plating/garnish/glassware) and effectively prepare and articulate them to guests.
* To make the Outlets Manager aware of all guest comments and complaints.
* To provide properly prepared beverages and food, as requested.
* To follow specified procedures to open and close the coffee shop according to department SOP’s.
* To follow specified procedures to provide prompt, efficient, and gracious customer service to hotel guests at Coastline Café, including (but not limited to) answering telephones; taking orders, preparing orders, and presenting guest checks.
* To maintain adequate stock of supplies, in accordance with established pars and routine procedures, and be responsible for the availability of items necessary to the performance of the coffee shop.
* To review and verify previous shift's inventory at the beginning of every shift and prepare stock/items requisition for the following shift.
* To ensure the cleanliness and condition of the Coastline Café.
* To create requisition orders for the Purchasing department and kitchen for re-stocking of items. To properly display, implement, and stow items upon arrival.
* To follow all specified procedures to correctly handle cash, including maintaining adequate cash amount in bank; giving correct change for cash transactions; ringing all drinks through the Micros system; and accurately processing credit cards and room charges.
* To accurately manage end of shift reporting in Micros of tips, cash transactions, credit card transactions, room charges, and house accounts along with following cash drop procedures.
* To assist other team members with duties to ensure all tasks are complete and the Café is running smoothly.

QUALIFICATIONS:
High school diploma or equivalent required. English fluency required. Must be familiar with all areas of customer service, including correct telephone etiquette and proper cash and cash register handling. Must have strong basic math skills. Previous hotel/resort experience preferred. A valid food handlers card must be timely obtained upon hire and maintained in good standing, which time and expense may be compensable. A valid California Responsible Beverage Service certification is required.

SKILLS AND APTITUDES:
Detail oriented. Organized and efficient. Learns quickly. Safety-minded. High quality standards for production and service. Diplomatic and calm. Strong verbal communications skills. Courteous, friendly, and professional manner. Good team player. Customer service focus. Able to work productively with little supervision. Trustworthy and reliable.

PHYSICAL/MENTAL DEMANDS:
Stands and walks short distances throughout shift. Bends, stoops, reaches, and lifts up to 20 lbs. to perform routine job tasks. Fast-paced work environment. Guest facing position that may handle conflict and/or encounter individuals who may be upset and emotional at times.

TRAVEL:
This position is not expected to travel for work.

REMOTE WORK:
This position is not eligible to work remotely. The candidate must be able to work in-person during normal business hours.

If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodation related to applying for employment at our company, please contact us at 855-318-8947 and/or email us at accessibility@jcresorts.com

JC Resorts is an equal opportunity employer committed to hiring a diverse workforce and maintaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, medical condition, and any other status protected by state or federal law.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Surf & Sand Resort Laguna Beach proudly holds accolades such as being named one of Condé Nast Traveler Readers' Choice Awards' Top Resorts in Southern California, recognized by Travel + Leisure’s World’s Best, and is a distinguished member of Preferred Hotels and Resorts, boasting an esteemed AAA Four Diamond rating for over two decades.

Surf & Sand Resort | 1555 South Coast Highway | Laguna Beach, CA 92651
www.surfandsandlagunabeach.com HR Direct line: (949) 376-2764

Surf and Sand Laguna Beach

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