Junior IT Support Specialist

Role Summary

We are looking for a motivated, early-career IT professional who is eager to learn and grow through hands-on experience. This role is ideal for someone with limited or no prior IT experience who wants exposure to real-world IT operations, end-user support, Microsoft cloud administration, and device lifecycle management.

This position combines elements of IT support, helpdesk, endpoint administration, and basic identity and access management. The right candidate should be curious, organized, comfortable helping users, and willing to troubleshoot problems independently.

Key Responsibilities

Device Procurement & Lifecycle Management

Coordinate device procurement, ordering, and shipment logistics
Track company devices throughout their lifecycle
Maintain asset inventory and device records
Prepare and provision devices for new hires
Support iPad enrollment, tracking, and basic device management

Coordinate replacement, repair, and retirement of devices

Device Troubleshooting & End User Support

Provide basic troubleshooting for laptops, connectivity, and common user issues
Assist users with Wi-Fi, VPN, MFA setup, Outlook, and general workstation support
Support onboarding and setup of new devices
Help resolve common access and login-related issues

Escalate complex technical problems when needed

Basic User Administration (Microsoft Entra ID)

Perform password resets and MFA resets
Update user attributes and profile information
Assist with onboarding and offboarding user tasks

Support basic identity-related administration tasks within Microsoft Entra ID

Group & Access Management

Add or remove users from security and distribution groups
Validate access requests based on documented processes

Support access troubleshooting and identify common causes of failed access attempts

Basic Troubleshooting & Log Review

Review authentication or sign-in logs to identify common issues
Recognize scenarios such as:
Incorrect passwords
MFA failures
Conditional Access blocks
Disabled accounts or missing group membership

Escalate issues requiring deeper investigation

Required Skills & Qualifications

Strong willingness to learn and develop IT skills
Basic technical understanding of computers, user accounts, and troubleshooting
Good communication skills and comfort working with end users
Organized and detail-oriented
Ability to follow processes and document work

Positive attitude and ownership mindset

Preferred Experience

Exposure to Microsoft 365 or Microsoft Entra ID
Familiarity with Windows devices and troubleshooting
Experience in customer support, helpdesk, or technical support roles

Understanding of MFA, user accounts, or access management concepts

Ideal Candidate Profile

This role is a strong fit for someone who:

Is early in their IT career or looking to enter IT
Wants practical experience across multiple IT disciplines
Enjoys helping users solve problems
Is comfortable learning by doing

Wants exposure to modern Microsoft cloud environments

Sunrise Telecom Inc

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Junior IT Support Specialist