The IT Administrator is responsible for managing and maintaining Sunbirds computers, servers, networks, and security. Key duties include user account management, system monitoring, resolving technical issues, network security, and ensuring systems are up-to-date, with responsibilities varying from general system upkeep to specialized tasks like network or database administration.

Tasks and Responsibilities:

Provide Level 1 to Level 3 support for end users and departments (Windows laptops, mobile devices, and peripherals)
Manage user accounts, permissions, and licenses in Microsoft 365, Sharepoint and other platforms
Perform network troubleshooting and implementation
Maintain and support Cisco firewalls
Maintain and support VMs on various platforms(VMware, Azure, Linux KVM, Nutanix)
Server installation and management
Maintain and support point to point and client endpoint VPNs
Handle ticketing via Jira and Freshdesk, ensuring timely resolution and SLA compliance
Support onboarding and offboarding processes (devices, accounts, access rights)
Maintain and update user and administrative documentation
Support IT asset management (hardware lifecycle, procurement, inventory)
Identify and document recurring issues; suggest and implement process improvements
Coordinate with external suppliers and third-party vendors when necessary
Ensure smooth IT operations and support for local office infrastructure

Qualifications:

4+ years of hands-on IT support experience in a corporate environment
Strong expertise in Microsoft 365 administration, including Teams, SharePoint, and Exchange Online
Solid understanding of Windows operating systems, mobile device management, and IT peripherals
- Budgeted
- Addition
- Replacement
Familiarity with ticketing systems and IT asset management
Familiarity with Cisco Firepower firewalls and switches
Familiarity with Virtual Machine platforms, VMware, Azure, Linux KVM, Nutanix
Any Microsoft certifications are a strong advantage
Excellent organizational and problem-solving skills with attention to detail
Strong communication skills and the ability to assist users at all technical levels
Self-sufficient, reliable, and able to take ownership of the IT environment while collaborating with the wider Sunbird teams

WHY SUNBIRD?

We are all about delighting our clients and live/breathe the end client/user experience
We stock the office with soda, snacks, coffee and tea for you to refuel throughout the day
We have amazing PTO Policy that allows you to take care of yourself and your family
We offer medical, dental, vision and life insurance to eligible employees
We believe in collaboration, teamwork, creativity and taking initiative

Interested? Read on for additional details about this opportunity to join our amazing team!

What is DCIM Software: www.sunbirddcim.com/what-dcim
What are customers saying about Sunbird: www.sunbirddcim.com/reviews
Why work at Sunbird: www.sunbirddcim.com/careers

Sunbird Software

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IT Administrator