We are seeking a Patient Advocate to become an integral part of our team! The Patient Advocate is responsible for answer incoming calls and place outbound calls to patients and doctor’s offices, answer inquiries and questions, handle health insurance information, provide information, create leads, and book appointments with doctor offices. This is an on-site position that pays $22 per hour.

ESSENTIAL JOB FUNCTIONS INCLUDED BUT NOT LIMIT TO:

Answer calls and respond to emails.
Handle customer inquiries both telephonically and by email. Research required information using available resources. Manage and resolve patients’ inquiries.
Provide customers with therapy and service information. Update existing patients’ data.
Identify and escalate issues.
Route calls to appropriate resources when applicable. Follow-up patient calls.
Document all call information according to standard operating procedures. Create leads, book appointments.

KNOWLEDGE AND SKILL REQUIREMENTS:

High school diploma or equivalent Proficient in relevant computer applications Required language proficiency.
Knowledge of customer service principles and practices Knowledge of call center telephony and technology Experience in a call center or customer service environment Good data entry and typing skills
Knowledge of administration and clerical processes

Company Description

STRATA Skin Sciences is a medical technology company dedicated to developing, commercializing and marketing innovative products for the in-office treatment of various dermatologic conditions such as psoriasis, vitiligo, and acne. Its products include the XTRAC® excimer laser, VTRAC® lamp systems, and the TheraClear®X Acne Therapy System.

Strata Skin Sciences

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