Job Location:

The office for this position is located at the Harry S Truman State Office Building, 301 W High Street, Jefferson City, MO. 65101.

Why You’ll Love This Position

Are you look for a challenging position that will allow you to work with a team of passionate and dedicated IT professionals? This position will be part of an operations team supporting the 15 consolidated agencies across the State of Missouri and will have a focus on both technology and the customer.

Authorization to work in the United States is a prerequisite of employment. The Office of Administration, Information Technology Services Division (ITSD) will not sponsor applicants for work visas.
The salary indicated represents a base pay rate. If the individual selected or the position is eligible for a pay differential (e.g., shift, security, or years of service), it will be added to the total compensation in your paycheck. A pay differential does not raise your base pay.

This position is with the Office of Administration, Information Technology Services Division (OA-ITSD) supporting Business Systems Operations group.

ITSD Core Values - We Innovate and Partner with Passion, Respect, and Integrity United as #OneTeam.

Serve as a Point of Contact (POC) with other ITSD functional areas and vendors to ensure effective quality assurance processes are maintained and utilized.
Build strong working relationships based on trust, a strong work ethic, and a positive attitude.
Ensure all tasks are completed in a timely fashion and be able to produce high-quality results.
Participate in any required meetings or conferences both virtual and face-to-face.
Be responsible for ensuring customer expectations are being met, and proper procedures are being followed by team members.
Maintain a positive working relationship with all ITSD functional areas.
Promote a collaborative partnership and disseminate information regarding state systems.
Drive for the sustainability of the infrastructure and provide resolutions for problem situations or to circumvent potential problems by understanding the breadth of impact of choices made and when issues must be escalated to management.
Identify breakdowns in internal processes and systems that directly impact customer service and quality to ensure that issues are properly identified and resolved.
Actively seek to understand customer circumstances, problems, expectations, and needs.
Actively listen and demonstrate an understanding of information being shared.
Exhibit great verbal and written communication skills among co-workers, management, and customers throughout ITSD.
Bachelor's degree and 5-8 years of IT experience with emphasis in operations job duties.
Must have a good knowledge base in Information Technology.
Experience in areas such as networking, hardware/software support, cyber security, and unified communications are preferred but not required.
Ability to follow timelines for completing tasks/projects and be able to communicate with a customer if a request falls outside of the scope of the Operations team.
Must be able to handle requests or questions from other team members in a professional manner.
Must be able to participate in the research, review and preparation of requests for proposals and/or bid specifications for hardware and software purchases.
Must follow current OA & ITSD policy and procedures.
Successful background check results are required for employment in this position. This may include background checks involving a candidate’s name and/or fingerprints and other screenings as needed for the specific position.

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

The classification for this position is Quality Control Specialist; click for more information.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

If you have questions please contact: ITSDRecruiting@oa.mo.gov

State of Missouri

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