Overview

Stagwell is seeking a Manager, HRIS Support to lead the daytoday operation, stability, and continuous improvement of the organizations UKG HRIS platforms. This role is responsible for ensuring reliable global system performance, strong data governance, and highquality service delivery across HR, Payroll, and business stakeholders.

This is a handson leadership role that combines deep technical expertise with people management. The Manager, HRIS Support acts as the highest escalation point for complex issues, oversees global support operations, and drives consistent processes, SLAs, and service standards across regions.

The role partners closely with HR, Payroll, Benefits, IT, and UKG to optimize system usage, support global deployments and acquisitions, and ensure the HRIS environment scales effectively with Stagwells continued growth.

This role requires availability aligned with Eastern Time (EST) business hours. Responsibilities

System Administration & Maintenance

Lead and oversee daytoday HRIS support operations for UKG platforms, ensuring system stability, scalability, and performance across the organization.
Serve as a handson technical manager, providing advanced configuration, troubleshooting, and system administration support when required.
Administer and govern system security, user access, roles, permissions, and audit controls in alignment with internal policies.
Monitor system health, proactively identify risks, and lead the resolution of complex or critical incidents.
Ensure HRIS compliance with data security, privacy, and regulatory requirements across all regions in which Stagwell operates.

Data Integrity & Reporting

Own data governance practices to ensure accuracy, consistency, and integrity across UKG modules.
Oversee regular data audits, reconciliations, and resolution of systemic data quality issues.
Ensure seamless interaction between HRIS and Payroll functions, including close partnership with Payroll, Payroll Tax, and Finance stakeholders.
Leverage and support reporting capabilities, including Cognos BI, to deliver accurate and actionable insights to HR and business leadership.
Review and validate complex operational, payroll, and compliancerelated reports generated by the support team.

System Enhancements, Optimization & Technical Project Leadership

Lead support involvement in UKG upgrades, patches, and new feature releases.
Continuously assess and improve Stagwells UKG deployment by:
- Reviewing existing functionalities that are not fully leveraged
- Identifying opportunities to simplify processes and improve system usage
- Evaluating upcoming UKG features and roadmap items to determine applicability and value
Partner with HR, Payroll, Benefits, IT, and business stakeholders to drive system optimization initiatives.
Oversee testing strategies, validation plans, and defect resolution for enhancements and deployments.
Ensure system configurations, technical decisions, and support documentation are accurate, current, and well maintained.

Support Team Leadership & Global Service Delivery

Lead, coach, and develop a technical HRIS Support team, providing both people leadership and deep technical guidance.
Set clear expectations, monitor performance, and drive accountability against SLAs, KPIs, and service quality standards.
Act as the highest escalation point for complex UKG issues and production incidents.
Define, standardize, and continuously improve support processes, including ticket triage, prioritization, and rootcause analysis.
Operate within a global support model, ensuring consistent, highquality support across multiple time zones and regions.

User Support, Enablement & Stakeholder Partnership

Partner closely with HR key stakeholders across Stagwells operating companies, ensuring HRIS support aligns with both local and global needs.
Collaborate with: HR teams across different Stagwell companies, Technology / IT teams, Payroll and Payroll Tax teams and Benefits team
Ensure effective communication and coordination across all stakeholders during incidents, enhancements, and deployments.
Oversee development of training materials, job aids, and knowledge articles to improve user adoption and system understanding.
Champion a strong customer service mindset across the support organization.

Vendor, Payroll & Global Deployment Leadership

Act as the primary owner of the UKG vendor relationship from a support and service delivery perspective.
Manage UKG support cases, escalations, and enhancement requests through to resolution.
Partner closely with Payroll teams by supporting and understanding UKG Payroll (UKG Pro Pay) and UKG Payment Services, ensuring smooth integration and operational continuity.
Lead and support the technical deployment of UKG for new component companies as Stagwell continues to grow through acquisitions.
Ensure newly onboarded companies are integrated efficiently, securely, and in alignment with global HRIS standards.
Support HRIS operations at a global scale, recognizing that Stagwells workforce spans the Americas, EMEA, APAC, and other regions.

Qualifications

Bachelors degree in Information Technology, Human Resources, Business Administration, or a related field.
5+ years of handson experience in HRIS / HR technology, with strong expertise in UKG (Pro, WFM, Ready, Cognos BI).
3+ years of proven experience managing technical or application support teams, preferably in a global environment.
Demonstrated experience managing UKG support teams, ideally including teams based outside the United States.
Experience supporting or partnering closely with payroll functions; exposure to UKG Pay and UKG Payment Services is highly desirable.
Strong background in production support environments with formal ticketing systems and SLA management.
Deep understanding of UKG configuration, security, integrations, payroll interfaces, and reporting.
Strong knowledge of HRIS data structures and endtoend HR, payroll, and benefits processes.
Proficiency with reporting tools (Cognos BI), SQL, and advanced Excel.
Ability to perform advanced troubleshooting and rootcause analysis across functional and technical issues.
Comfortable balancing handson technical work with people leadership responsibilities.
Proven ability to lead and develop highperforming, technical support teams.
Excellent communication skills, with the ability to translate complex technical concepts for nontechnical audiences.
Strong organizational skills and ability to manage competing priorities in a dynamic, fastgrowing environment.
Proactive, detailoriented, and focused on continuous improvement.
Comfortable operating in a global, matrixed organization with diverse stakeholders.

Compensation

In order to comply with equal pay and salary transparency laws in various locations, we believe the target range of base compensation for this role is $75,000 - $120,000. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.

In addition to medical, dental and vision coverage, we offer a generous PTO plan, 401k program, comprehensive family planning benefits (including paid parental leave), tuition reimbursement, and pre-tax commuter benefits. Benefits/perks may vary depending on the nature of your employment with Stagwell and the location where you work.

Stagwell Global, LLC

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