This position will be primarily located onsite in Irvine, CA - with occasional visits to a branch location in Torrance, CA.

Position Overview: We are seeking a skilled and customer-focused Desktop Support Technician for a banking/financial institution. The ideal candidate will have experience providing both remote and onsite troubleshooting support to end-users while maintaining a high standard of customer service. This role involves working with enterprise-level tools and technologies, supporting a diverse range of hardware and software systems, and assisting with networking and server administration.

Key Responsibilities:

End-User Support:

Provide remote and onsite technical support for hardware, software, and peripherals.
Troubleshoot and resolve issues with Windows 10/11, Office 365, and other enterprise applications.
Assist users with device setup, configuration, and maintenance (desktops, laptops, mobile devices, etc.).

Active Directory and Azure Management:

Perform account management tasks in Active Directory, including password resets, account provisioning, and group policy management.
Support Azure Active Directory configurations and integrations.

Device and Endpoint Management:

Use Microsoft Intune for device enrollment, management, and policy enforcement.
Deploy software and manage updates using enterprise tools.

Networking and Server Support:

Troubleshoot basic network connectivity issues, including Wi-Fi, VPN, and LAN/WAN.
Assist with server administration tasks, including file sharing, user permissions, and performance monitoring.

Documentation and Reporting:

Maintain accurate records of support requests in the ticketing system.
Document solutions, workflows, and common troubleshooting procedures.

Continuous Improvement:

Collaborate with IT colleagues to develop and implement best practices.
Stay updated with emerging technologies and provide recommendations for enhancements.

Qualifications:

Education:

Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.

Technical Skills:

Proficient in supporting Windows 10/11 environments.
Strong knowledge of Microsoft Office 365 suite (e.g., Outlook, Teams, SharePoint).
Hands-on experience with Active Directory and Azure Active Directory.
Familiarity with device and application management using Microsoft Intune.
Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
Experience in server administration and support is a plus.

Experience:

2+ years of experience in a desktop support or IT help desk role.
Previous experience with remote support tools and ticketing systems.

Soft Skills:

Excellent troubleshooting and problem-solving abilities.
Strong verbal and written communication skills.
Ability to work independently and manage multiple priorities in a fast-paced environment.

Certifications (Preferred):

CompTIA A+, Network+, or equivalent certifications.
Microsoft certifications such as MTA, Azure Fundamentals, or MS-900.

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Desktop Support Technician