IT Desktop Support Specialist

On-site

Phoenix, AZ

The Desktop Support Specialist plays a key role in maintaining a high-performing, secure, and user-friendly technology environment across the organization. This position is responsible for providing rapid, customer-focused technical assistance while proactively identifying opportunities to reduce IT-related issues and improve overall efficiency. The role requires a strong blend of technical expertise, problem-solving ability, and exceptional interpersonal communication to ensure seamless technology operations and positive user experiences.

Your Role at SARRC

Technical Support & Troubleshooting Skills

Operating Systems Proficiency: Demonstrated ability to install, configure, troubleshoot, and maintain Windows (10/11) environments.
Hardware and Peripherals Management: Skill in diagnosing, repairing, and replacing internal and external computer hardware (e.g., desktops, laptops, printers, monitors, networking gear).
Network Fundamentals: Competency in troubleshooting network connectivity issues (TCP/IP, DNS, Wi-Fi, VPN access) and understanding basic network protocols.
Application Support: Proven ability to support and troubleshoot Microsoft 365/Office 365 suite (Outlook, Word, Excel, Teams), EMR/Clinical software, and other line-of-business applications.
Security & Compliance: Experience implementing and maintaining security best practices on end-user devices, including anti-virus management, patch management, and understanding HIPAA/data privacy protocols.

Customer Service & Communication Skills

Clear, Patient Communication: Excellent verbal and written communication skills to clearly explain technical issues and solutions to non-technical staff.
Ticket Management: Skill in utilizing aticketing system to accurately log, prioritize, track, and resolve IT support requests.
Problem-Solving: Proven ability to independently analyze complex technical problems, develop effective solutions, and document the resolution for future reference.
Training & Documentation: Ability to create clear, concise technical documentation and conduct one-on-one or small group training for incoming staff members.

Required Qualifications

Associates Degree from an accredited college or technical institution.
Minimum of 2 years IT experience.
Experience working with Windows 10 and Microsoft 365.

Preferred Qualifications

CompTIA A+ certification preferred.
Salesforce knowledge preferred.
Experience within a medically related organization.

Salary

Starting at $22/hr

Hours & Location

Full-time, Monday - Friday

Will spend time on a rotational basis working from our sites (Phoenix, Tempe, Scottsdale, Mesa) to ensure full team support.

Robust Benefits Package

8 paid holidays per year
Up to 16 days per year Paid Time off
Medical, Dental and Vision Insurance (majority of coverage paid for by SARRC)
Professional development annual benefit of $1000
401(k) with 50% company match up to 6%

Our Story

Established in 1997 by two mothers of children with autism and their developmental pediatrician, SARRC is an internationally recognized nonprofit with a mission to advance research and provide a lifetime of support for individuals with autism and their families. As the state of Arizona’s largest nonprofit serving the autism community, SARRC conducts innovative research, provides evidence-based practices, disseminates effective training, and builds inclusive communities.

Southwest Autism Research & Resource Center

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IT Desktop Support Specialist