Job Description

Application Analyst Sr.

Job Summary

The Applic Analyst, Sr for Field Technology pillar position within Gas Technology Services will have overall responsibility for helping to refine requirements and create functional and technical designs for custom applications to support the Field applications utilized by Southern Company Gas. This includes requirements and designs to build and support of interfaces to Southern Company Gas COTS applications. It is expected that this resource is has strong experience and deep technical knowledge within the Field Technology area. Analysts will work closely with our Business System Analysts, Technology Planning Analysts (TPAs) Business partners and BOTS partners to understand business requirements and refine into Functional and Technical designs. Additionally, Analysts provide key system knowledge required for production support and incident remediation as well as identifying the difference between an incident and a change request.

This position reports to the Manager, Field Technology.

Application Analyst, Spec - Essential Duties Include

Work with Business Systems Analysts, TPAs, BOTS and business partners to refine the high-level requirements and changes being requested.
Facilitate and drive the creation of Functional Design documents. Ensure initial requirements are reviewed and enhanced into a full functional requirement.
Develop solutions that consider and leverage base product (when COTS system) rather than customization.
Drive the creation of the Technical Design documents. Ensure all functional requirements are translated into the technical design to allow for seamless handover to the development team.
Develop and implement Requirements Traceability to ensure all requirements are tested.
Assist in develop technology solutions to highly complex problems using deep technical expertise and creativity.
Prioritize work and deliver on project commitments.
Maintain and follow production support processes focused on identification and mitigation of root cause.
Flex to meet customer demands, switching between prod support, incident management, and project work.
Provide on-call support solving issues independently as well as assisting other personnel
Support and mentor less experienced analysts during project work as well as during on-call incidents.
Considerable interpersonal skills and the ability to communicate effectively is essential.
Ensure strategies are always in alignment with Technology Organization goals and strategies including following the Governance process and aligning with TPAs and BOTS.

Skills/Experience

Bachelor's degree in MIS, Computer Science or a related field
A deep, comprehensive knowledge and understanding of the Software Development Life Cycle
Ability to handle multiple assignments and conflicting priorities
Ability to work with business partners and peers of varying levels of technical proficiency
Interest in and passion for learning and working in a fast-paced environment
Experience with all size projects, enhancement projects and production support
Ability to identify root cause as well as mitigation required while working with other technical staff
Deep experience creating and refining Functional Design Documents, Technical Design Documents and Requirements Traceability matrices
Knowledge of business analyst processes, methodology and tools
Strong experience/knowledge supporting applications utilizing public cloud, .Azure Net stack, mobile applications
Experience with Waterfall, Agile delivery; Kanban; Scrum
Excellent problem-solving and analytical skills
Advanced understanding various technical principles, theories and concepts
Broad understanding of a wide range of technical areas
Ability to provide on-call support both solving issues independently as well as assisting other, less experienced on-call personnel
Excellent communication skills; able to translate complex or technical ideas into non-technical language
Strong ITIL Foundation

About Us

Southern Company (NYSE: SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers' and communities' needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D. Power, Fortune, Human Rights Campaign and more. To learn more, visit www.southerncompany.com.

Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf. Additional and specific details about total compensation and benefits will also be provided during the hiring process.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

About the Team

Southern Company Services

Southern Company

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Application Analyst Sr.