Job Description

Senior Product Owner

? Location: Woodbury, Connecticut, United States

? Industry: Restuarnts

? Work Setting: Hybrid

Are you passionate about driving enterprise application strategy, managing complex technology portfolios, and delivering business-critical solutions that support Finance, HR, Procurement, Legal, and other corporate functions?

We are seeking a Senior Product Owner - Enterprise Applications to provide strategic leadership across a portfolio of enterprise business applications spanning SaaS, cloud, hybrid, and on-premises environments. This role combines product ownership, application management, IT service management, vendor governance, business analysis, and technology leadership to ensure reliable, secure, and scalable application services.

The ideal candidate brings deep experience in enterprise applications, ServiceNow, ITIL, SaaS platforms, product ownership, application support, vendor management, and digital transformation, while serving as a senior technical leader and escalation point for complex business systems.

Key Responsibilities

Product Ownership & Portfolio Strategy

Own and manage the product roadmap for enterprise applications.
Prioritize and maintain application backlogs based on business value and strategic objectives.
Translate business requirements into actionable product and technology initiatives.
Balance enhancement requests, technical debt, operational risks, and compliance requirements.
Drive adoption and business value realization across supported applications.

Focus Areas

Product Ownership
Application Portfolio Management
Enterprise Systems Strategy
Roadmap Development
Backlog Prioritization

Enterprise Application Management

Provide leadership and support across enterprise applications serving:

Human Resources
Finance
Accounting
Procurement
Legal
Corporate Functions

Responsibilities

Application Administration
Configuration Management
Patch Management
Security Administration
Business Process Configuration
System Enhancements
User Support

SaaS & Cloud Platform Governance

Manage SaaS, hybrid, and on-premises application environments.
Oversee application lifecycle management from implementation through retirement.
Evaluate emerging technologies and modernization opportunities.
Support licensing governance and application rationalization initiatives.
Ensure operational efficiency across the application ecosystem.

Technologies

SaaS Applications
Cloud Platforms
Hybrid Environments
Enterprise Software Solutions

IT Service Management (ITSM)

Lead ITIL-driven application support processes, including:

Incident Management
Problem Management
Change Management
Request Fulfillment
Knowledge Management

Responsibilities

ServiceNow Administration
SLA Management
Root Cause Analysis
Escalation Management
Service Delivery Governance

Vendor & Managed Service Provider Management

Provide strategic oversight of Managed Service Providers (MSPs).
Manage relationships with software vendors and integration partners.
Hold vendors accountable to contractual obligations and service levels.
Escalate and resolve performance concerns.
Support contract renewal and licensing discussions.

Areas of Focus

Vendor Governance
Contract Performance
Supplier Management
SLA Compliance
Outsourced Service Delivery

Business Analysis & Process Improvement

Conduct discovery workshops and stakeholder interviews.
Facilitate current-state and future-state process mapping sessions.
Analyze business requirements and identify solution opportunities.
Drive process standardization, automation, and optimization initiatives.
Develop business cases supporting enhancements and investments.

Responsibilities

Requirements Gathering
Workflow Design
Process Improvement
Solution Assessment
Gap Analysis

Project Delivery & Release Management

Lead small-to-medium application projects and enhancement initiatives.
Coordinate deployments, upgrades, and software implementations.
Validate change management and release readiness controls.
Support production deployment planning and hypercare activities.
Ensure seamless transition from project delivery into operational support.

Delivery Activities

Release Management
Change Control
Deployment Coordination
Hypercare Management
Production Support

Testing & Quality Assurance

Partner with QA and business teams to execute:

Unit Testing
Integration Testing
System Testing
Regression Testing
User Acceptance Testing (UAT)

Responsibilities

Test Planning
Defect Management
Deployment Validation
Rollback Planning
Quality Governance

Security, Compliance & Access Governance

Manage security roles, permissions, and application access controls.
Conduct audits of user roles, master data, and access activity.
Support compliance, audit, and regulatory requirements.
Ensure applications align with data privacy and security standards.
Monitor identity and access governance across the portfolio.

Reporting & Analytics

Develop application health and service performance reporting.
Track KPIs, adoption metrics, licensing utilization, and operational risks.
Deliver insights supporting roadmap and investment decisions.
Provide leadership visibility into application performance and support trends.

Documentation & Knowledge Management

Create and maintain:
Technical Documentation
Standard Operating Procedures
Training Materials
Workflow Maps
Application Configuration Records
Serve as the subject matter expert for supported systems.
Drive knowledge sharing and operational excellence.

Required Qualifications

Education

Bachelor's Degree in:

Information Technology
Computer Science
CIS/MIS
Business Administration
Related Discipline

Equivalent experience may be considered.

Experience

10+ years of enterprise application experience.
Experience in:
Application Management Services (AMS)
Product Ownership
Business Analysis
ServiceNow-based ITSM
SaaS Application Administration
Experience supporting enterprise business applications.
Experience leading application support and enhancement initiatives.
Experience managing vendors and managed service providers.

Technical Skills

Application Management

Application Support
Application Administration
SaaS Platforms
Cloud Applications
Hybrid Environments
Enterprise Systems

IT Service Management

ServiceNow
Incident Management
Problem Management
Change Management
ITIL v4
Knowledge Management

Product Ownership

Roadmap Development
Backlog Management
Agile Planning
User Stories
Feature Prioritization

Business Analysis

Requirements Gathering
Process Mapping
Stakeholder Management
Functional Analysis
Solution Design

Governance & Compliance

Security Administration
Access Management
Audit Readiness
Risk Management
Data Privacy Controls

Preferred Certifications

Certified Scrum Product Owner (CSPO)
SAFe Product Owner/Product Manager (POPM)
Certified Business Analysis Professional (CBAP)
Project Management Professional (PMP)
ITIL Certification
Certified Scrum Master (CSM)

Professional Competencies

Strategic Thinking
Product Leadership
Business Partnership
Problem Solving
Communication Skills
Vendor Management
Organizational Influence
Continuous Improvement
Decision Making

Core Competencies

Product Ownership
Enterprise Applications
ServiceNow
ITIL
SaaS Applications
Application Management Services (AMS)
Business Analysis
Vendor Management
Change Management
Incident Management
Agile
Scrum
Roadmap Management
Application Support
Process Improvement
Digital Transformation
Security Administration
Compliance
Hybrid Cloud Applications

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